As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position please visit our website click here.
If you previously applied for this position, you do not need to re-apply to be considered.
Schedule: Monday Friday 12:00 PM 9:00 PM. May require additional hours for special events, including weekends and holidays as needed.
The University of Washington Bothell (UW Bothell) and Cascadia College are proud to be two of the state's premier educational institutions. Our people are the most important assets in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Commuter Services has an outstanding opportunity for a Parking Enforcement Officer to work with campus constituents to provide consistent information about parking system processes and procedures, issuing parking permits, collecting parking fees, issuing parking violation warning notices and citations, possibly initiating other sanctions such as immobilization/impounding process and performing other field and enforcement procedures, as required and allowed by law. The Parking Enforcement Officer administers and enforces campus parking regulations to promote the goals of the transportation and parking program. The Parking Enforcement Officer plays an important role in supporting Public Safety personal in their mission to preserve and promote the public safety of students, faculty, staff and visitors. Responsibilities in this area include hazard identification and reporting, and reporting suspicious individuals and activities to Public Safety.
Under the general supervision of the Commuter Services Parking Enforcement Supervisor, Parking Enforcement Officers greet and welcome visitors, collect parking fees, provide information regarding permit display and restricted parking areas and enforce parking regulations and assist Public Safety as needed to direct the flow of vehicular traffic to campus parking areas in accordance with the Washington Administration Code (WAC), the Revised Code of Washington (RCW), and the parking policies of the Bothell campus. Parking Enforcement Officers exercise independent judgment to identify, interpret, problem-solve and recommend appropriate solutions to various parking related issues. Parking Enforcement Officers use effective interpersonal communication skills to carry out all duties with courtesy, patience and tact, representing the department and campus spirit of helpfulness and customer service.
Duties and responsibilities
Provide campus and parking information to the campus community and visitors; apply established customer service standards; interact with students, faculty, staff and visitors in a positive, service-oriented, highly-visible manner; offer outreach and assistance, as needed.
Collect money from permit dispensing machines, and coin operated meters.
Maintain a working knowledge of campus parking regulations, parking lots, parking structures and building locations including differences between UW Bothell and Cascadia College.
Interpret policies and procedures that govern citation issuance; issue neat, accurate and thorough parking warning notices and citations using a computerized hand held ticket writer or manually in accordance with campus parking policies and procedures and the WAC and RCW.
Drive a state vehicle and/or University owned golf cart around campus property patrolling parking locations.
Patrol assigned campus areas and observe parking and traffic patterns; completely inspect daily assigned areas for full duration of the shift; inspect and report lot conditions in case of an oil spill, place a cone, and or place some absorbent on the spot; identify, report and record lost, stolen and altered permits; conduct parking lot surveys for space inventory, occupancy and other information as needed. Carry and use campus radio and/ or cell phone for communication with parking program, security, facilities and both institutions as needed.
Under the direction of the Parking Enforcement Supervisor, and in accordance with department policy and state laws, may be required to conduct towing/immobilization/ impound protocol including completing all appropriate paperwork and documents.
Prepare and complete enforcement logs (with photographs when applicable) or activity reports neatly, thoroughly and accurately to include significant events dealing with Parking Enforcement, and parking sign problems. Reports will include times, place orientation, direction, campus setting, vehicle description, permit status and specific enforcement process undertaken.
Work with Public Safety personnel to direct traffic as assigned, and as directed install, post or place any appropriate parking signage, barricades or other traffic control equipment.
Report observed safety hazards, suspicious persons or activities and damages to campus or private property to Public Safety.
Complete special event assignments including posting of event notes etc., year-round and on holidays as needed, in accordance with department policy and procedures and in conjunction with the appropriate event coordinator, ensuring an accurate account of monies collected, when applicable.
May be required to respond to campus emergencies such as earthquakes, fires, weather-related hazards, after normal hours, on weekends and holidays, as requested or directed to assist Public Safety and/or Facilities Services.
Assist with the training of new employees, as assigned.
Maintain work areas and assigned vehicle(s) to be neat, clean and orderly.
May be required to appear in court to give testimony related to subpoenas received for citations
Assist in administrative duties such as distribution of materials, filing, running errands and change funds and other related duties as needed.
Perform miscellaneous duties as required
Requirements: High school graduation or equivalent AND two years customer service experience OR equivalent experience.
One year public contact work in customer service environment;
Possession of a valid Washington State motor vehicle driver's license; and
No previous felony convictions.
Additional requirements include:
Excellent customer service and communication skills; ability to effectively communicate detailed instructions, directions to campus visitors and respond to a variety of visitor questions.
Effective oral and written communication skills.
Strong problem-solving skills.
Computer experience utilizing Microsoft Windows, Microsoft Word and Microsoft Excel software and e-mail programs.
Must be able to work with diverse populations. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as license/certification/registration.
Current knowledge of Bothell campus Transportation and Parking programs, products, services and systems
Conditions of Employment: Must be able to stand and/or walk up to seven hours per eight-hour shift, nine-hours per ten-hour shift; must be able to cover on foot an average of 1.5-5 miles linear miles daily over hilly terrain, around parked cars in both covered and uncovered parking facilities. Must be able to bend, kneel, stoop and carry/lift objects such as parking barricades weighing up to 50 pounds. Must be able to provide proof of satisfactory driving record and completion of satisfactory background investigation. Must be able to work outside year round, in extreme weather with or without shelter. Work in motor vehicle parking areas with some exposure to vehicle exhaust fumes.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.