Cox Communications is searching for a Network Facilities Technician I. This role is expected to assist in the performance of work involving installations, turn up, testing, break fix, maintenance and monitoring of equipment in an MTC, STC, or other technical facility in a 24X7, on-demand environment. To assist in the maintenance, troubleshooting and restoration of the functionality of network technologies by performing scheduled and routine tests of performance on all hardware and equipment, installing, activating, modifying, repairing, maintaining and aligning equipment per business needs, and to provide technical support for all services offered using established processes, scripts, and procedures.
A Network Facilities Technician I should have a basic understanding of core technologies. For example, demonstrate working knowledge of signal flow layout of MTCs STCs, Head ends, and Hubs. Basic understanding of telecom facility and environmental planned maintenance and monitoring needs. Also, demonstrate the ability to use various video, fiber and RF test equipment.
Primary Responsibilities and Essential Functions
Assist in the validation of work packages, executing project MOPs with boundary partners
Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate.
Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.
Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams
Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems
Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications
Maintains network by troubleshooting and repairing outages; testing network back-up procedures
Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics
Keeps supplies ready by inventorying stock, placing orders and verifying receipt through Oracle or other means.
Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status
Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
Participating in the completion of PIR’s (post incident report) as needed.
Ability to participate in standby rotation to provide 24/7 coverage.
Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
Provides break/fix, service modifications, activation, change or decommission of core, edge and transport network elements for both residential and Cox Business assets
Tests and evaluates network systems to eliminate problems and make improvements
Escalates Network problems to appropriate vendors and / or boundary partners in accordance with department standards
High School Diploma, GED or relevant work experience
Two to three years’ experience Transport technologies, Fiber optic network and equipment maintenance.
General knowledge of basic operation and principles of generators and power systems
Knowledge of RF and Ethernet properties and testing
Excellent written and verbal communication skills
Valid local State Driver’s License with driving record that meets Cox standards
Knowledge of monitoring and tracking tools related to troubleshooting
Ability to use various signal, data, fiber and RF test equipment
AS/AA or Technical Certification in related discipline desired (i.e. electronics)
Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, etc.)
Previous exposure to fiber optic transport technology
Knowledge of signal flow layout of Telecomm Facilities
Working knowledge of Cox specifications as they relate to all Telecomm Facilities
Understanding of telecom facility and environmental planned maintenance and monitoring needs
About Cox Communications Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Organization: Cox Communications, Inc. Primary Location: US-CA-Foothill Ranch-27121 Towne Centre Dr Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: Yes, 5 % of the Time Schedule: Full-time
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and... data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.