Position Summary: With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. Established in 1961, AACC is a fully-accredited, public two-year institution that offers national and regional studies that can lead to a degree or certificate, industry credential, transfer to a four-year institution, or career enhancement, personal enrichment and lifelong learning.
The Program Coordinator, MTA Customer Service Training Initiative is primarily responsible for coordinating the logistics of the various customer service training courses to include assigning instructors, securing rooms, enrolling MTA employees in classes and acting as a liaison between the College and the MTA.
Job Duties and Responsibilities: • Coordinate via phone, email, and in-person as necessary with various MTA business units to ensure maximum employee enrollment and attendance in customer service courses. • Coordinate classroom locations and schedule Instructors for MTA-CSI classes. • Order, inventory, organize and prepare instructional materials for distribution to instructors. • Coordinate instructional availability with AACC-CSI Instructors. • Provide administrative assistance to program staff, as needed. • Recommend process changes and develop Standard Operating Procedures (SOPs). • Order office supplies for classroom and program office usage. • Input MTA and contract employee data into the MTA Learning Management System (LMS). • Process and distribute class attendance and completion documents. • Collect and analyze data for required reports, briefings, or special projects. • Prepare daily and weekly reports, as required. • Attend scheduled AACC-CSI Team events at various AACC locations as required.
Required Qualifications: • Certified Training or demonstrated Advanced Proficiency in Microsoft Office Suite (emphasis on Outlook Calendar Management, Excel, and Publisher). • Three years experience as an Administrative Assistant or Training Coordinator in a business or academic setting, required • Bachelor’s degree, required
Preferred Qualifications: • Excellent interpersonal and phone skills. • Demonstrated success functioning as part of a small close knit team. • Strong time management skills. • Ability to learn new computer applications. • Experience scheduling multiple and simultaneous training events. • Adaptable to changing requirements. • Ability to work independently with minimal supervision. • Ability to interact with a variety of faculty, staff and students from diverse backgrounds.
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a f...ully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.