Ability to make contact with client within one business day of the DCFS referral as soon as possible when the Department requests an emergency response.
Ability to leave voicemail message when attempting to reach client if voice mail does not exist worker should attempt to contact client daily and visit the client weekly to reach the client. If client does have voice mail, worker should leave a message weekly.
Ability to make face to face contact within five business days of contacting client. Worker will provide client with Norman Services Brochure and a Housing Assistance Program brochure at that meeting.
Ability to make contact with the client, the housing advocate should contact the person making the referral.
Ability to contact client by telephone daily if the client has no voice mail for at least two weeks to determine if the Normal Housing Advocacy Program case should be closed.
Ability to contact client if they have voice mail three times: within one business day of the referral; within one week of the referral; and before contacting the worker to close the case.
Ability to mail a letter within one week of receiving the referral to the address of the caregiver explaining the program and requesting the caregiver to call for services.
Ability to attempt at least two home visit, one being within the first week of the date of referral.
A H.S. Diploma but Bachelor’s Degree (highly preferred) in any field from an accredited college or university and/or two or more years
Pass CANTS and LEADS background screens
May be subject to random drug testing
Exceptional interpersonal skills and ability to interact comfortably with diverse populations
Must have a valid drivers license and valid insurance.
Must have a working vehicle.
Additional Salary Information: Mileage reimbursement at the IRS rate.