POSITIONSUMMARY: Supervises the operational activities of the campus Enrollment Services unit related to admissions, registration, and other enrollment related activities in accordance with federal, regional, state and institutional policies.
Serves at the direction of the campus Admissions and Enrollment Services Manager to provide general oversight of the day-to-day operations of a proactive, student-centered enrollment services unit. The Enrollment Services unit serves as the service center for prospective and current STLCC students by providing exceptional, student-centric services.
Provides and supervises service in the Enrollment Services unit to offer essential information, answer questions, counsel and provide problem resolution for all students in the areas of registration, enrollment, and student records; as well as limited information regarding financial aid, assessment, advising, billing, and payment.
Directly supervises Enrollment Services staff, including training and coordination of work assignments to ensure exceptional student service in the Enrollment Services unit.
Communicates effectively and professionally with students, faculty, staff, internal departments, and external entities to resolve difficult and complex customer issues.
Leads implementation and completion of enrollment campaigns that reach out to prospective and current students by phone to meet overall enrollment goals
Works closely with Admissions staff to assist with student recruitment activities.
Maintains knowledge of current approved processes and policies, but also suggests and implements changes to enhance the customer experience through technology, improved processes, and staff training.
Provides quality student service in the areas of admission, withdrawal, reinstatement, registration and academic records and ensures the confidentiality and accuracy of student records at the campus level.
Serves as the liaison to campus academic departments for the purpose of reporting grades, attendance, and other issues related to admission, registration, and academic records.
Assists the Admissions and Enrollment Services Manager as a resource for International Student questions and procedures with regard to admission, registration, and records
Supervises the management of special population admissions (Nursing, OTA, PTA, etc.)
Other duties as assigned.
Master's degree and three (3) or more years of progressively responsible experience in higher education, admissions, enrollment, registration and/or records management.
Bilingual skills preferred
Open Until Filled: Yes
Quick Link: 6594
Salary: Commensurate with education and experience
Employee Group: Professional
Affirmative Action Statement:
St. Louis Community College is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.
St. Louis Community College is the largest community college system in Missouri and the second largest institution of higher education in the state with current credit enrollment each semester of almost 30,000 students. The College is accredited by the North Central Association/Higher Learning Commission. The College includes four campuses, three education centers and district administrative offi...ces enrolling 20,000 students. We offer 15 college-transfer and 90-plus career programs in the areas of art and design, business, civil and community service, engineering and technology, health and office professions; plus continuing education, developmental, and business/industrial training programs. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff