In addition to project management duties/expectations, the Epic Patient Access Team Lead will assume additional responsibilities. This position is responsible for collaborating with the Operational Departments to support all of the applications that support patient access (scheduling, registration, referral) workflows from an Epic and Non-Epic application perspective. This will include, but is not limited to Non-Epic applications such as call center technology, Eligibility vendors, ABN vendors, etc. The lead will be responsible for ensuring production support needs are met, optimizations are appropriately prioritized with the operational owners and that we are continuing to promote standardize design wherever possible. Structured and consistent communication forums will be established and Lee Health project management activities will be utilized. Take ownership and is accountable to lead a team in the implementation of assigned projects and/or support services to insure optimum quality design, timeliness, cost effectiveness, and supportability. The Epic Patient Access Team Lead is a working team member as well as the leader of the designated team of staff members. Leads, coaches, motivates and retains assigned staff, while promoting teamwork on assigned projects to achieve organizational expectations for the project/services. Accountable for the results and performance of the assigned team members as well as the overall team's accomplishments. Serves as a role model in the areas of work ethic, values, leadership, customer service and a genuine concern for patients and the community. Under the general guidance of their Manager, the Team Leader is responsible for formulating and managing the team which includes Recruiting and selection of team members Hiring, retention and termination of staff Supervision and leadership of assigned staff Mentoring, coaching and direction setting for team members Performing mid year and annual staff reviews.
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Education: - Bachelor's Degree preferred, or 5 years of increasingly responsible experience in lieu of a degree
Experience: - Epic Cadence OR Prelude Certification required - Strong technical background with Epic Cadence, Prelude and Patient Access required - Previous Leadership experience in IS or Revenue cycle department required - Epic ADT/Grand Central certification is preferred - previous experience successfully managing large scale projects required
Training: Clinician, Healthcare Operations and/or IT training License: Clinician preferred for certain positions and/or PMP Certification preferred Other: Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), MS Project and Visio (or similar tools) Job Specifications (Physical & Mental Requirements) External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable.
General Requirements (has the ability to.) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Sensory Requirements (has ability for.) Near Vision - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Telephone use Continually ( i.e. Daily) Mental & Emotional Requirements (ability to.) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Occasionally (i.e. Monthly) Manage altercations - Occasionally (i.e. Monthly) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Continually ( i.e. Daily) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Continually ( i.e. Daily) Work in areas that are close and crowded - Occasionally (i.e. Monthly) Hand Manipulation (ability with.) Simple Grasping - Occasionally (i.e. Monthly) Firm Grasping - Occasionally (i.e. Monthly) Fine Manipulation - Occasionally (i.e. Monthly) Use of Keyboards - Continually ( i.e. Daily) Required Lifting (ability to lift.) Up to 10 lbs - Occasionally (i.e. Monthly) Pushing/Pulling (ability to push and pull.) Up to 10 lbs - Occasionally (i.e. Monthly) Environmental (may be exposed to.) Loud Noises - Occasionally (i.e. Monthly)
Lee Health is the leading provider of health care in Southwest Florida and has served the citizens of Lee County and surrounding communities since 1916. Lee Health consists of four acute care hospitals, two specialty hospitals and comprehensive health care services in facilities and office locations throughout Southwest Florida. With more than 1 million patient contacts each year, Lee Health is th...e fourth largest public health system in the United States and one of the largest in Florida. Lee Health is a progressive, financially sound health care provider with over 11,800 employees, 1,300 community physicians and 4,500 volunteers and auxilians.