The Cornell SC Johnson College of Business is comprised of the university's three accredited business schools: The Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students. The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw—both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech).
Under the direct supervision of the Assistant Dean of Student Services at the SC Johnson College of Business, and in collaboration with colleagues across the College and Cornell University, the Information and Research Analyst will:
Lead the compilation of School and College responses to surveys and rankings, while managing closely the communication flow from publishers of rankings, ensuring data requirements are clear and deadlines are met. Responding to surveys requires close partnership with key areas including admissions, student services, career management and alumni affairs.
Assist the College's ranking committee and actively provide data to help the committee think strategically about management of and responses to high priority surveys including, but not limited to, Business Week, US News and World Report, the Economist, Financial Times and Forbes.
Regularly compile key performance indicator metrics (KPIs) with data from across the Schools and College. To compile metrics the Analyst must partner with IT, Finance, HR, and Academic Affairs, as well as student services.
Support student service data management and ad hoc reporting needs – student services encompasses all facets of the student experience including student satisfaction and engagement, academic performance and career outcomes data.
The Information and Research Analyst works to develop reporting and analysis that can be used consistently from year to year to measure institutional effectiveness and identify trends. Further, they are a helpful resource to professionals across student services who seek to compile and organize complex data for decision making.
Develop and maintain effective relationships for maintaining operational data for uses mentioned above. Recommend and implement enhancements to current policies, practices and procedures related to the design and development of data storage methods, data warehouses and other infrastructure in support of school-wide analysis of data, related to the above listed areas.
Provide ad hoc data and reporting support for academic needs.
Master's degree; 3 but less than 5 years of experience, or equivalent. Must have good written and verbal communication skills, strong organizational and prioritization skills, attention to detail, and the ability to manage multiple projects and deadlines. Strong technical skills are critical. Customer service and professional demeanor (tact). Ability to exercise discretion and maintain confidentiality, integrity of data especially information protected by FERPA. Must be able to work nonstandard hours if needed.
More than ten years' experience or equivalent combination of education and experience; demonstrated ability to analyze complex data; experience utilizing spreadsheets and databases (Excel, OBIEE, Peoplesoft, or other); experience with Cornell's financial data systems (Kuali, WebFin2); experience with data visualization tools and CRMs (e.g. Tableau, Salesforce); experience with survey tools such as Qualtrics.
Typically lifts less than 10 lbs., Close visual concentration required, Limited exposure to hazards
University Job Title:
Plan/ Research Assoc I
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