Cornell University is a remarkable community of scholars, educators, students, staff, and alumni who are deeply influenced by proud traditions and a set of cherished founding principles. Unique among its Ivy League peers, Cornell is a private university with a land-grant mission, a world-class research institution known for the breadth and rigor of its curricula, and an academy dedicated to preparing young people to be well-educated and well-rounded citizens of the world. Its faculty and students believe in the critical importance of knowledge—both theoretical and applied—as a means of improving the human condition and solving the world's problems.
SC Johnson Cornell College of Business (JCB) is one the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. JCB has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw—both within JCB and within Cornell (including Cornell Tech).
Founded in 1922, today's School of Hotel Administration (SHA) is the World's Most Adventurous Business School. Our mission is to create and disseminate knowledge about hospitality management through teaching, research, industry relations, and service. The school is home to 800 undergraduates, 110 graduate students and more than 1,700 industry professionals from 90 countries enrolled in executive education.
The Manager of the Academic Administrative Services will report to the Senior Director for Administration of the JCB with a dotted line to the School Dean. The Manager will provide leadership and management for The Hotel School's Academic Administrative Services team. Duties and responsibilities will include: create a culture within the academic administrative team that supports the Cornell Skills for Success, JCB's core values as well as teamwork, trust, clarity and transparency, excellence and accountability while celebrating passion in one's position.This position will also have responsibility for financial management and policy-setting, management of daily operations and supervision of administrative assistants, oversee the hiring process, mentor and train new employees, and manage of the performance of team members.The Manager will provide backup coverage as needed in all areas of the Administrative Services Department.The Academic Administrative Services Manager will also regularly meet with the Dean, Associate Dean, and Area Coordinators to ensure the needs of the Hotel School faculty to understand faculty administrative needs and develop support as needed to address any gaps in service.
Bachelor's degree or equivalent combination of education and experience; ability to independently plan and prioritize responsibilities to meet deadlines; demonstrated proficiency with Microsoft Suite; superior customer service and communication skills, including the ability to communicate clearly, confidently and concisely both in written and verbal formats to a wide variety of constituents; must be able to gather data, ideas and solutions to achieve service performance and address problems and conflict quickly; show initiative and innovation in improving current systems and processes; demonstrated commitment to professional development for self and employees supervised; must be able to create a service culture and team work at the very first level of contact with the organization's key stakeholders - students and faculty.
As backup for all areas of the department, this person must be capable of moving from one area to another and have the ability to handle multiple tasks and priorities at any given moment.This person must have knowledge in all areas of this department.
Preferred Skills include: Management experience; and/or experience in an Academic Administrative setting; experience utilizing spreadsheets and databases (Excel, MS Access or other); experience with Cornell and/or the School's data systems (Kuali, Kronos, WebFin2, Qualtrics, StatlerWire, Ereq system).
No visa sponsorship is available for this position.
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