The Student Services IT (SSIT) group at Cornell provides information technology services and support to the Student and Campus Life division and the Vice Provost of Enrollment. SSIT implements and maintains a wide range of critical campus-wide systems covering student services, housing and conference services, dining management, health care, athletics and physical education, the Cornell Store, and administrative systems supporting admissions, financial aid, student employment, and the Graduate School. Our priority is leveraging information technology to optimize the student experience at Cornell.
As part of Student Services Information Technology (SSIT), the Business Application Analyst is charged with analyzing, administering, and supporting various business applications within a multitude of departments throughout Cornell University. With over 200 applications in our portfolio, this role is critical to help us support a subset of these applications for departments that are not able to manage these applications themselves.
The Business Application Analyst is the ‘go-to’ person or ‘power user’ for various complex applications supported by SSIT. This typically involves learning new applications, training users in the applications' use, and offering guidance on program functionality. This role will also assist with setting up more complex features such as data imports and exports, create and run ad-hoc queries, understand and implement new functionality, and integrate applications with other University systems and processes. In this role, effective customer interaction and the ability to effectively document processes and requirements will be critical components of success.
We will need the BAA to ‘own’ application systems run on Cornell servers, including the installation, upgrades, configuration, management, and understanding of the complexities that keep the application system running. This might involve interacting with developers and vendors to understand and implement new functionality to meet the ever-growing needs of the end users. Tasks might include user and group provisioning, monitoring performance, recovering systems after errors, digging into log file and changing configuration files to implement required changes (even when documentation can be less than clear), and exploring and implementing methods to document and automate tasks.
Finally, the BAA functions as a technology subject-matter expert, interacting with multiple levels of the organization to advise on the capability of our existing technologies. The BAA will also discover and explore other new technologies to supplement or perhaps replace existing systems. This involves careful analysis and documentation of business requirements to translate them into technology needs, and the recognition of inefficiencies in various processes that could be adjusted through investment. The BAA will work with peers and others within SSIT to standardize our implementation methodology and share knowledge that can contribute to the success of SSIT.
Bachelor's degree or equivalent; 3 to 5 years related experience.
Strong interpersonal skills; coordinate with a variety of users and internal support staff
Strong communication skills. Must be able to communicate effectively with both business and IT professionals.
Systematic analysis skills with ability to translate complex systems into user ready documentation
Ability to interpret end-user support requests and recognize larger issues to be resolved
Experience supporting enterprise scale software; Experience with reporting tools
Ability to interpret and modify complex configuration and scripts
Experience in enterprise application environments, where multiple groups are responsible for different portions of an application. Examples include (but are not limited to) Active Directory, CS Gold, Drupal, Filemaker, ImageNow, Maxient, NetSuite, PeopleSoft, Resource25, StarRez
Experience setting up central systems to help us manage our applications more efficiently
Automating (to the extreme) our setup, provisioning, and maintenance tasks
Understanding the scripting, programming, and APIs of various applications to take our application functionality to the next level
Understanding lower level system-administration tasks, such as server setup, networking protocols, firewalls, systems-tuning, and the design of highly available systems
A good understanding of cloud technologies and when we should be looking at IaaS vs PaaS vs SaaS
An inherent understanding of security, both from the compliance space (SOX, PCI, FERPA, HIPAA, etc), and the technology space (at-rest vs in-flight encryption, least-privileged environments, policy vs technology restrictions)
An understanding of the complexities of a higher education environment
Visa sponsorship is not available for this position.
When applying, please remember to attach your application materials (Resume & Cover Letter).
University Job Title:
Applications Sys Analyst III
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