The Health Services Manager is responsible for supporting Facing Forward participants in achieving improved health and wellness through health care coordination, health education, and developing health-related resources. This is a full-time position with some evenings and weekends required.
ESSENTIAL JOB FUNCTIONS
Health Services Provision (70%)
Conduct health assessments with participants, provide appropriate referrals for treatment, and work with case management staff to coordinate transportation and follow-up for off-site medical appointments
Collaborate with Facing Forward Case Management staff to plan for the health care needs of all residents (adults and children); provides more intensive intervention for residents with more complex health needs, such as accompanying resident to appointments, developing and implementing plans to assist resident in managing chronic or acute health conditions
Work with Facing Forward Case Management staff and Care-Coordination Teams of external insurance providers, including Medicaid, Managed Care Organizations and other healthcare networks to facilitate the care-coordination of participants/tenants
Promote appropriate preventative care for residents of all genders and ages, including but not limited to: prenatal care, pre- and inter-conception care, immunizations and well-child visits, mammograms, prostate cancer screenings, mental health screenings, etc.
Work with other staff to develop and implement health education, health care assessments, and health care resources for participants
Consult with Facing Forward staff regarding participants’ ongoing healthcare issues
Oversee assessments, health service planning, record-keeping, referral, crisis intervention and advocacy for participants, residents and tenants, including working with case managers to track resident health care plans
Staff Development (10%)
Provide health education to Facing Forward staff as needed
Act as a resource to other staff regarding the healthcare needs of participants
Provide supervision to health services intern(s)
Program Administration (25%)
Assist Director of Programs in program development and evaluation, data collection, record keeping and reporting
Work with Director of Programs to develop outcome measures for participant health and monitor and analyze performance data to inform program planning
Documents all client contacts and all services provided in progress notes
Maintains updated paper files in neat and legible condition
Completes all required paperwork in an accurate and timely manner
Completes timely and accurate data entry into HMIS and any additional database as needed according to agency policy
Uses email and other technologies to communicate with staff and others and to efficiently complete work assignments
Protects the organization’s value by keeping information confidential
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks, participating in professional organizations
Performs other duties as assigned; including but not limited to cleaning of office space and common areas, sorting donations, additional reporting and data entry responsibilities, and facilitating special events
Attendance at staff meetings as required
Attendance at special events as directed by supervisor
Education: Master’s degree in Public Health, Social Work, or related field from an accredited college or university preferred AND
Experience: Minimum two years of experience in health care coordination for homeless or extremely low-income population; home visiting or field work experience strongly preferred
Skills and Abilities: Proficient in use and knowledge of Microsoft Office and general office equipment; strong interpersonal and communication skills with the ability to work effectively with persons who may be ill, disabled, emotionally upset and/or hostile; ability to show empathy and remain nonjudgmental; ability to make independent judgments; and, ability to manage multiple tasks, training or certification in Motivational Interviewing and Harm Reduction; knowledgeable of Chicago health care resources; proficient in navigating Medicaid Managaed Care systems.
Certification/License: Valid driver’s license
Working Conditions and Physical Requirements:
Travel between client residence and assigned location(s)
Work is normally performed in office or client residence
Conducts independent home visits
Sitting for extended periods is required
Intermittent physical activity including standing, walking, bending, climbing stairs, lifting (less than 10 pounds)
Normal manual dexterity and hand-eye coordination
Corrected hearing and vision to normal range
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the position.
This description provides a summary of the major duties and responsibilities and is not an exhaustive list of the duties and responsibilities. The employee holding this position may be required to perform additional duties to meet the needs of the organization.
Facing Forward to End Homelessness' mission is to end homelessness for families and individuals by offering home, help and hope. Facing Forward provides permanent housing, education, advocacy, and social services.