NORTHWEST TECHNICAL COLLEGE, BEMIDJI 905 Grant Avenue SE Bemidji, MN 56601
Office and Admin Spec Intermediate (Classified AFSCME)
The position provides general administrative and specialized support services. The position serves on a first tier support team that staffs call center phone lines and CRM-based communication channels accessed through support center websites. The incumbent acts with minimal direction and supervision to administer key support activities, and ensures that timely and appropriate services are provided according to established guidelines, college, university and system policies and consortium and support center processes, procedures and work instructions.
Using and managing information stored in knowledge banks and other databases, the position provides general assistance to customers and students with wide-ranging needs. The position specializes in information and records management, application processing, and document collection and storage.
This position's location is in Northwest Technical College - Distance Minnesota location (Perham, MN)
Customer service skills sufficient to provide effective general and specialized office support on the phone, in person, and online (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).
Knowledge of complex databases and query programming languages, and technical skills sufficient to use non-standard or advance software features as research tools and generate a variety of reports.
Data entry ability sufficient to check input and output data for completeness, accuracy, and discrepancies.
Ability to use word processing, spreadsheet, and other software applications to prepare reports and letters.
Knowledge of English sufficient to fluently speak, read, understand, and respond to a variety of written and spoken communications, such as customers' questions, detailed instructions and procedures, and complex processes.
Customer Service Skills (phone, in person, public presentations)
Data Entry Performance
English (speaking, writing and reading)
Typing/Keyboarding (0 wpm)
Related degree or equivalent of two or more years of student service experience
Experience with the specialized records management software used by Minnesota State Colleges and Universities
Ability to use job aids
Records management experience in CRM or other database context
The applicant should demonstrate a knowledge of and interest in diverse cultures and populations.
More than 20%: Noise
Less than 20%: NA
Constant: Repetitive arm motion. Simple grasp. Sitting. Far, near and mid-range vision. Field of vision. Visual accommodation. Hearing and talking
If you have questions about the position, contact Carla Johanson at Carla.Johanson@ntcmn.edu.
All employees must comply with department and institution procedures and policies, MnState policies and procedures, as well as local, state and federal laws, regulations, guidelines and business and industry standards.
This description is intended to indicate the kinds of tasks and level of work difficulty required of the position. It is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar level of difficulty.In accordance with the Minnesota State Colleges and Universities (MnState) Vehicle Fleet Safely Program, employees driving on university or college business, when using a rental or state vehicle, shall be required a Vehicle Use Agreement form and consent to a Motor Vehicle Records check annually.
Bemidji State University, located in northern Minnesota's lakes district, occupies a beautiful campus along the shore of Lake Bemidji. The University enrolls more than 4,700 students annually. Offerings include more than 50 undergraduate majors and ten graduate programs encompassing the liberal arts, interdisciplinary studies and applied fields. The University is a member of the Minnesota State College and Universities System. The University has a faculty of 250. University distinctive themes include civic engagement, multiculturalism, and environmental stewardship. Faculty members with those interests or research areas are desired. The greater Bemidji area numbers 25,000 and serves as a regional commerce and health center. For further information about the University, see our website at: http://www.bemidjistate.edu
Bemidji State University is an Affirmative Action Equal Opportunity Employer and Educator. This document is available in alternative formats to individuals with disabilities. Consumers with hearing or speech disabilities may contact us via their preferred Telecommunications Relay Service.
Institution: Northwest Technical College, Bemidji Vehicle Notice: NOTICE: In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Northwest Technical College is the fastest growing two-year college in the Minnesota State Colleges and Universities (MnSCU). For more than 40 years, our open enrollment policy, affordable tuition and high quality education has attracted a diverse group of learners. There are more than 1,600 learners currently enrolled at NTC in business, health, human and protective services, environmental and in...dustrial technology career programs. NTC offers associate degrees, diplomas, and certificate programs that meet the evolving needs of regional and global employers. Northwest Technical College provides an inspiring and challenging learning environment with personalized services and access to industry-current technology. Classes are offered on the Bemidji campus, online, or as a combination of both. Northwest Technical College and Bemidji State University's alignment partnership offers NTC learners BSU services, including: Resident housing, health care, Gillett Recreation and Fitness Center, and a BSU activity card that allows learners access to sporting events and campus activities.