Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity â of culture, thinking, learning and leading â is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advance health and wellness through preeminent programs in patient care, education, and research.
The Lead Access Call Center Specialist assists supervisor in workload distribution and coordination of staff resources to meet the needs of the department and prioritization of tasks independently. Provides direct, front-line communication with staff regarding quality, productivity and introduces or implements new processes or training. Works with staff to ensure needs are being met, develop and implement process improvement when needed, monitor productivity and accuracy of the registration staff, help communicate new processes or technology roll outs. Performs staff work in aligned group of responsibility when not coordinating team lead activities.
High School Diploma or GED (or equivalent experience) and 4 yearsâ experience
Associates Degree or Bachelors Degree Preferred
Call Center, Help Desk experience
Medical Office Experience
Strong computer skills
Great phone etiquette
Positive attitude, can do spirit
Ability to work our unique schedule without difficulty
Adaptability to change
Ability to think on their feet, prioritize based on the needs of the call center
Â· We have free employee parking with no need for shuttle
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
Â· US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Â· Truven Health Analytics: among the top 100 hospitals in the US
Â· Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
Â· The Leapfrog Group: grade "A" in Hospital Safety Score
Â· National Institutes of Health: among the top 10 grant awardees for medical research in the US
Â· American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
Â· Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
Â· Nashville Business Journal: Middle Tennessee's healthiest employer
Â· American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.