Cornell Health is a fully accredited ambulatory care center with more than 200 employees, committed to providing integrated and culturally sensitive medical, mental health, health promotion and public health services for the diverse Cornell community. Cornell Health is nationally recognized for innovation and leadership in the development of integrated, cost-effective, and community-based services and campus health initiatives.
Cornell Health is seeking a full-time, 10-months per year, Clinical Administrative Assistant to join their staff. The regular scheduled shift for this position is 10:30am-7:00pm four days per week, and 8:00am-4:30pm Saturday for clinical hours. Under general supervision of a Lead Clinical Administrative Assistant (LCAA), the Clinical Administrative Assistant (CAA) broadly supports the clinical and professional staff in the Counseling and Psychological Services and Medical departments of Cornell Health, provides the first and last interface with Cornell Health's patients and clients, and serves as a point of contact for campus and community partners. The CAA utilizes the Electronic Health Record System to provide smooth and efficient client/patient scheduling and flow. This includes check-in and check-out, administration of surveys and questionnaires when needed, acting as a liaison between clinical staff and students, and providing general administrative support.
This position is OSHA category BBP1; TB1; ERG2.
Formal training beyond High School of at least two years of experience providing support in a high-demand, high-volume office setting that includes in-person customer interactions. Effective customer service and strong organizational skills. Attention to detail and high-degree of accuracy required.
Ability to elicit and discuss sensitive information in a non-judgmental manner; bright, quick, and imperturbable person with ability to adapt to change within a team setting. Ability to build working relationships to solve problems and achieve common goals. Experience handling and maintaining the security of sensitive and confidential information.
Skills to respond with diplomacy in all situations. Strong customer and service orientation required to serve a very diverse community.
Experience with the effective use of the Microsoft Office suite and/or other productivity applications is highly desirable.
At least one year of relevant experience in a mental health and/or a primary care medical setting, having successful interactions with a wide variety of individuals who may be in emotional or physical distress or crisis.
Experience with handling confidential information, especially under The Family Educational Rights and Privacy Act (FERPA) and/or the Health Insurance Portability and Accountability Act (HIPAA). Previous work experience with college-age population. Knowledge of Cornell community.
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external applicant or click here if you are an internal applicant.
Pleasenote: Cornell Employees must apply through the Internal Cornell Career site.
University Job Title:
Administrative Asst III
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by ‘dragging and dropping’ them into the dropbox or by using the ‘upload’ icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 254-7232, fax (607) 255-0298, or email at email@example.com.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell Uni...versity's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.