The ILR School of Cornell University is the leading college of the applied social sciences focusing on work, employment, and labor policy issues and practices of national and international significance. We advance the world of work through teaching, research and outreach. As a land-grant college, we generate and disseminate leading-edge knowledge to solve human problems, manage and resolve conflict, and establish best practices in the workplace, and to inform government policy. Our mission is to prepare leaders, inform national and international employment and labor policy, and improve working lives. The school offers undergraduate and graduate education as well as career-long learning for professionals. To learn more about the ILR School please visit http://www.ilr.cornell.edu/.
The School is currently seeking 3 separate team members who will provide a broad range of high level administrative, office management, and/or program support as Student Experience Team Assistants for the following offices:
Office of Career Services As a member of ILR's Office of Career Services team this role serves as the initial point of contact for ILR undergraduate and graduate students, employers, alumni and other constituents. Responsible for coordinating all office communications including: list serves, e-mail communications, department website and other social media platforms; manages and ensures accuracy of data reflecting office activity and provides budget support. The position provides administrative support for workshops, career forums, large-scale events, and programs and oversees all administrative needs of the Peer Advisor Program, including recruitment, selection, training and functional supervision of student employees. The successful candidate manages sensitive and confidential information and manages historical record-keeping of activities, handouts and data.
Office of Student Services As a member of ILR's Office of Student Services team this role provides a wide range of administrative support to the Director of Student Services and one Associate Director in the Office of Student Services (OSS) to include but not limited to: providing front line intake, assessment, and management of office clientele- students, staff, faculty, alums, parents and providing administrative and logistical support for various events such as Orientation, first year student programming, OSS and ILR student organization programming, Commencement and maintaining, monitoring and reconciling monthly operating budgets for the office. In addition this role is responsible for helping coordinate the student employee hiring process, including position posting, application screening, interviewing and the selection process; responsible for training and supervising student employees, verifying and approving time cards for undergraduate student workers.
Graduate Programs Office As a member of ILR's Graduate Programs team this role will provide a wide range of program administrative support to the Graduate Programs Coordinator, Graduate Recruitment and Outreach Coordinator, and Director of Graduate Enrollment and Student Services. This includes assisting with marketing efforts and program support, assistance with admissions processes, scheduling appointments and meetings, purchasing products to fulfill departmental and student space needs, event planning and coordination (orientations, professional development, student events), serving as the point-of-contact for walk-ins, email and telephone inquiries for all ILR graduate degree programs. The successful candidate will manage highly sensitive and confidential materials and ensure student files and office records are maintained and in order.
Associate's Degree with 1 – 3 years of relevant experience in an office setting; or equivalent combination of education and experience
Strong written and verbal communication skills in order to communicate, with diplomacy and tact, with faculty, staff, and students
Strong interpersonal skills in order to anticipate and assist with the needs of students, faulty, and staff
Demonstrated outstanding customer service skills in order to manage high volume of traffic in a fast-paced office
Demonstrated ability of maintaining confidentiality in order to manage highly sensitive, confidential material
Excellent organizational skills in order to manage and prioritize multiple tasks simultaneously and meet expected deadlines
Excellent Outlook calendar skills in order to oversee and manage complex calendaring and schedules
Ability to exercise discretion and make judgments independently of direct supervision
Strong attention to detail in order to plan, organize and coordinate multiple projects, manage events special assignments
Previous experience with event planning or project coordination
Familiarity with managing budgets, financial accounts, financial transition forms such as voucher, travel reimbursements, and financial reports
Ability to be a proactive team member in order to foster a positive and productive team environment
Demonstrated experience and knowledge of Microsoft Suite including: Word, PowerPoint and Excel and other software programs such as Access or Sharepoint
Must be available to work Memorial Day weekend to participate in, and support, commencement activities. There is also a need for availability for December commencement. (Office of Student Services and the Graduate Office only)
Previous experience in a high-traffic student services office
Previous coaching, delegating or supervisory experience that will aid in effectively providing guidance and delegation of work responsibilities to student employees who are hired to work in the unit
Prior experience in an academic setting working with students and faculty
Demonstrated experience working with web-based editing tools for website management
Knowledge of and experience working with social media platforms
Prior experience working with Salesforce and CollegeNet or other customer relationships management (CRM) system
Experience with Cornell policies and procedures in the areas of purchasing and accounting
Knowledge of Cornell on-line systems: KFS Dashboards, I Want Doc, Purchase Order, e-SHOP,and Travel
Experience with PeopleSoft and R25 room scheduling software
Demonstrated history and continued commitment to Cornell University's ideals and ‘Staff Skills for Success’
No relocation assistance or visa sponsorship provided for these positions.
Interested parties should submit a resume and cover letter describing qualifications on-line at http://www.ohr.cornell.edu/jobs under staff positions section.
When applying through our system, please remember to attach resume and cover letter in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate.
These are full-time, non-academic staff, benefits eligible opportunities located on the Ithaca campus.
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University Job Title:
Student Services Asst IV
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