The Information Services team is integral to the Office of the University Registrar (OUR). The team provides information support, data analysis, and reporting for OUR, offices across campus, and external organizations. Lead by the Associate University Registrar for Information Services, the team supports PeopleSoft Student Records and degree audit configuration, and provides problem and issue resolution for a variety of systems and data marts. The team participates in systems projects by providing business-specific knowledge and requirements, investigating technology solutions, and leading and participating in implementations. The team frequently collaborates with staff in college registrar offices, Bursar, Financial Aid, Admissions, Graduate School, Continuing Education and Summer Sessions, and Cornell Information Technology as well as staff within OUR.
The Assistant University Registrar supports the Associate Registrar for Information Services is responsible for PeopleSoft's degree audit system and dashboards developed using Cornell's student data warehouse. The Assistant Registrar must have extensive experience with the PeopleSoft application and its degree audit system and how it supports academic records and the mission of the university, as well as understand the dependencies and ensure integration between all modules within PeopleSoft, including academic records, course and class, and advising, and the student data warehouse.
The responsibilities of the Assistant University Registrar for Information Services include:
Manage and configure PeopleSoft's degree audit, onboard new majors, and maintain existing configuration. Provide leadership in degree requirements gathering and management.
Facilitate and support degree and department requirements gathering sessions and serve as primary point of contact with school and college registrars.
Identify problems and inefficiencies and provide technologically-informed solutions to improve process and business practices.
Collaborate with cross-functional teams on issue resolution, system configuration, and the implementation of new technology solutions.
Review PeopleSoft functionality and determine if new features could be used at Cornell, including testing, documenting, training and implementing the functionality. Investigate and understand how existing PeopleSoft functionality such as ‘what if’, planner and enroll from my planner or requirements works with advising.
Analyze and prepare reports and dashboards using data from various sources such as PeopleSoft and the student data warehouse via OBIEE to support the needs of the office and the colleges.
Maintain a culture of superior customer service.
Coordinate and facilitation monthly degree audit meetings.
Bachelor's degree and 3-5 years of experience, or equivalent combination of education and experience, in a student services office with an understanding of student records administration.
Experience with configuration of PeopleSoft's degree audit module and the analysis database. Understand impacts with student records, course and class, enrollment and grading modules.
Experience gathering, analyzing, documenting, and modifying business requirements in academic student advising areas.
Experience in data analysis and report development, and in reporting tools such as OBIEE.
Experience leading and participating in technology implementation projects.
Ability to communicate business-specific requirements, problems, issues, and solutions to technical and non-technical users.
Ability to lead difficult conversations and have the group come to a consensus.
Familiarity with standard office software packages.
The individual must demonstrate:
Outstanding communication and interpersonal skills to establish and maintain cooperative relationships with college, department and other University scheduling contacts.
Willingness and ability to learn and quickly adapt to new technologies, business processes, and procedures.
Strong commitment to delivering excellent customer service to students, faculty, staff, and other constituents. Ability to set reasonable deadlines and meet them. Ability to deliver high quality, accurate, and timely results.
Strong reasoning, analytical and problem-solving skills.
Strong leadership skills and ability to establish effective and productive working relationships.
Understanding of FERPA and other policies related to confidentiality; ability to interpret, apply policy to daily work.
Ability to maintain high degree of confidentiality.
Experience using PeopleSoft Query and Cornell's student data mart. Knowledge of additional data reporting tools and delivery methods preferred.
Experience creating or modifying degree audit templates using BI-Publisher and XML templates.
Knowledge of Cornell's Schools and Colleges.
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No Visa sponsorship is available for this position.
No relocation assistance is available for this position
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