Salary is commensurate with experience and education
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The Institute for Health Metrics and Evaluation (IHME) is an independent global health research center at the University of Washington that provides rigorous and comparable measurement of the world's most important health problems and evaluates the strategies used to address them. IHME makes this information freely available so that policymakers have the evidence they need to make informed decisions about how to allocate resources to best improve population health. IHME's system administration team is responsible for ongoing development, maintenance, and support of the infrastructure and applications which support and further IHME's mission.
IHME's IT department is looking for an outstanding System Administrator to join the team! We are looking for someone with a customer service mindset, strong interpersonal skills, team player, results-oriented attitude, commitment, adaptability, and flexibility. You'll be working with a team of system administrators and engineers to build and support a growing infrastructure to support an active research environment. These systems are vital to the success of the Institute and its mission, to improve the health of the world's populations by providing the best information on population health. You'll be working with professors, researchers, and other technical staff to develop what the Institute needs to build better metrics and ultimately improve global health.
This position's primary role is to support ongoing operations of complex systems, including maintaining datacenter infrastructure, operating systems (primarily CentOS, Ubuntu, and Windows), high-performance computing clusters, and systems applications. This position is contingent upon project funding availability.
Build, configure and maintain systems
Build physical and virtual systems using standard build processes.
Assist in requirements gathering, development, and testing of new systems or system upgrades.
Configure systems to adhere to enterprise, departmental, and team standards.
Create new environments as assigned.
Ensure high availability of systems by developing and using tools to identify problems and opportunities for improvement.
Regularly collect and trend performance data. Analyze and configure systems for optimal performance.
Keep systems up-to-date with appropriate patches, firmware, and other fixes. Schedule necessary maintenance for systems, plan for downtime, and notify affected users if applicable.
Maintain appropriate security access and protection, in compliance with existing security policies and best practices.
Refresh/recreate test, development, and sandbox environments as required.
Schedule and plan system upgrades as needed. Communicate outages to affected users as required.
Manage backup and disaster recovery systems.
Ensure compliance of system security patches.
Manage infrastructure software such as Active Directory, Group Policy, DNS, and VPN.
Implement and manage automated client operating system deployments.
Implement and manage configuration management.
Assist cluster users with cluster usage best practices, troubleshooting, and diagnosis.
Follow IT Services standards for making changes in production environments. This includes, but is not limited to, conducting a production readiness review, following change control processes, participating in a security review, and communicating with stakeholders and affected users.
Hardware installation and maintenance
Rack, cable, inventory, and configure new datacenter equipment.
Surplus legacy equipment.
Work with vendors to diagnose and resolve hardware issues.
Monitor and react to operational failures of datacenter hardware.
Develop and maintain system documentation
Create and update system architecture diagram(s).
Create and update standard operational procedures.
Document system configuration.
Create and manage backup policies.
Update system inventory after any post-deployment changes. Maintain up-to-date configuration documents.
Produce operational documentation for technical staff.
Place documentation and code in appropriate repositories. Communicate updates to team.
Update documented issues and incidents regularly.
Keep team informed about pertinent operational processes.
Assist with standards development and quality improvement.
Assist with administrative duties such as attending conference calls, equipment tagging and surplus, and storage room cleanup, as needed. Assist helpdesk with escalations of issues as needed.
Communicate clearly and effectively while contributing as a productive member of the IT team and the Institute as a whole. Work closely with other team members to help them with relevant tasks, show them how to learn new skills, and help resolve emerging problems on different projects.
Attend relevant meetings, adhere to deadlines, and participate as a vital member to collectively advance team-level objectives.
Perform all required compliance with university and state policies on a timely basis.
Other duties as assigned
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Bachelor's degree in Computer Science, Management Information Systems, or a related field or concentration, or a Bachelor's degree in and significant experience with social sciences, or equivalent experience
2 years of experience managing enterprise Linux, VMWare, and Windows server and client platforms
Experience in security system design and engineering
Strong interpersonal and communication skills, including team ethic and relationship building
Excellent written and verbal communication skills, exceptional decision-making skills
Self-starter and demonstrated ability to learn/adapt new methods to support this role
Experience in security system design and engineering
Ability to deliver quality systems under constant deadline pressures
Ability to program/script proficiently in a common operating system scripting language
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Demonstrated track record of innovative solutions deploying and supporting IT initiatives
Understanding of security and systems best practices
Ability to be well organized and detail-oriented
Interest and aptitude in information technology
CONDITIONS OF EMPLOYMENT
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Expected to participate in 24x7 on-call rotation response to production system issues with other IHME-IT team members.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.