Join the Global Community of Scotiabankers to help customers become better off.
The Learning Zone Instructor contributes to the overall success of the Retail Learning Experience team in Canada for Learners within the Canadian Branch Banking network, by effectively managing their assigned Learning Zone and facilitating learning programs held in the Learning Centre. This includes employing a variety of learning delivery methods in order to provide a “Best in Class” Learner experience focused primarily on behavioural requirements for effective customer interactions. The Learning Zone Instructor ensures all activities are conducted in compliance with governing regulations, internal policies, procedures, and sales practices.
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Create and manage a “Best-in-Class” Learner Experience by engaging and supporting the Learner during the session while providing a balanced feedback to ensure that all learning and performance objectives are met.
Engage Learners in sustainment activities to support the ongoing practical application and use of their learning through the usage of virtual technology (e.g. Scotiabank Live, iShare and conferencing platforms as appropriate).
Be an expert in instructor-led learning sessions by consistently developing skills, competencies and knowledge, completing any continuing educational and certifications required, remaining current on all-bank strategies and goals, and regularly participating in forums at ScotiaLive or Scotiabank Global Learning Community.
Actively collaborate with partners during the planning, design, development, and implementation of any learning activity, while consistently providing feedback that emerged from the classroom or post-workshop / learning sustainment activities.
Monitor key performance drivers identified by Learning Partners (if available) and other relevant unit/organizational learning and performance indicators, including course/program evaluation results, to assess personal contribution and provide feedback to Learning Partners.
Maintain the appearance and functionality of the Learning Zone to minimize distractions and to ensure exceptional Learner experience, taking immediate action on an escalation as required.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Location(s): Canada : There are two roles avaiable. Stratford, Ontario and Saskatoon, Saskatchewan. Some travel may be required.
As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Thorough knowledge of the Global Learning & Development environment.
Working level of knowledge of all Lines of Business and Key Support Groups.
Expert knowledge of time management skills in order to satisfy the needs of large participant groups.
Thorough knowledge of Scotiabank’s strategic focus priorities.
Expert skills using common software tools and platforms to access and communicate within the Bank (Word, Email, Lotus, Excel, PowerPoint, iShare, Lync).
Teaching level knowledge of audio/video conferencing, social media networking technology, including iShare and related webinar technologies in order to support Learners and help troubleshoot issues before and during workshops.
Flexibility and ability to adapt to changing work environments
Expert knowledge of the ICF Standards of Ethical Conduct and the Facilitation Responsibilities and Competency Checklist.
Education, Accreditation, Experience
A recognized post-secondary degree/certificate in Adult Education, or equivalent work experience.
Certified Training Practitioner (CTP™) accreditation completed (or in progress) through The Institute for Performance and Learning (i4PL).
3-5 years classroom instruction experience delivering activity-based, experiential programs.
2-3 years of experience with virtual learning (iShare/ audio/video conferencing).
Completion of Scotiabank Live/Social Media Training Program to support Communities of Practice, within agreed timeframe.
5-10 years of Retail Network experience, preferably in sales roles.
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and Asia-Pacific. We are dedicated to helping our 23 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investm...ent banking, and capital markets. With a team of more than 88,000 employees and assets of $907 billion (as at July 31, 2016), Scotiabank trades on the Toronto (TSX: BNS) and New York Exchanges (NYSE: BNS)