Are you looking to start a new career? How about with one of the most recognizable names in financial services? If so, look no further. The twelve-time J.D. Power Award-winning Retirement & Benefits Contact Center (RBCC) at Bank of America/Merrill Lynch is hiring.
Supporting Merrill Lynch’s Retirement Services Operations, the Retirement & Benefits Contact Center is an in-bound call center that provides award-winning service to employees within Fortune 500 companies’ retirement plans, including: defined contribution, defined benefit, non-qualified deferred compensation arrangements, stock option plans, self-directed brokerage accounts, Merrill Lynch Advice Access, and individual retirement accounts. Our Contact Center is critical to the implementation and delivery of the retirement service model of the firm.
At the RBCC, you will work with plan participants in several companies to assist with achieving their retirement goals. From first time investors just getting started in their 401(k) plan to seasoned financial advisors exercising stock options, you will learn the products and skills needed to assist them all. At the same time, the department will support your development as a financial professional. Your first steps will be working toward the FINRA Series 7 & Series 63 testing and registrations, with the help of a personalized study track, team of trainers, and a dedicated Team Lead and Team Manager working with you to keep on track. From there, the sky is the limit with opportunities to expand your skills and talents either within the RBCC or throughout the firm.
Registered Phone Representatives work in a team environment assisting Merrill Lynch clients, both internal (Financial Advisors) and external (participants in corporate sponsored retirement plans) with financial transactions and inquiries. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry.
Accurately processing financial transactions including stock, money market, and mutual fund trades, loans, withdrawals, and option exercises
Offering world-class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail
Assisting clients with inquiries about their accounts and retirement goals
Demonstrating a cooperative and professional work attitude and displaying the ability to work effectively in a team environment
Client-facing for over four million participants in Retirement and Benefit Plans
FINRA Series 7 & Series 63 registrations (or commitment to attain in allotted timeframe)
Bachelor’s degree or equivalent customer service and/or financial services experience
High service aptitude and client focus
Strong communication skills (verbal and written)
Innovative, Detail-oriented thinking
Strong problem-solving and decision-making skills
Flexibility to adapt in a changing field
Comprehensive benefits: Health, financial, wellness and life events
Access to employee networks
Employee discount programs
Volunteer and Matching Gift programs/opportunities
Gym membership available – located right on-site
Take advantage of a beautiful campus – the Bank of America Merrill Lynch campus features walking paths, water features, tennis courts, baseball fields and a basketball court
We are just 20 minutes away from historic Princeton, NJ, 60 minutes from Philadelphia, PA, and 90 minutes from New York City
The satisfaction of knowing you’ve joined a community of financial professionals all working together to improve our customers’ financial lives one connection at a time
At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.