Under general supervision of the Patient Services Manager, performs a range of support assignments for the Patient Services Manager concerning determining eligibility for services, registration of patients for clinic services in accordance with agency eligibility requirements, registration of clients for other health assistance programs and for maintenance of patient registration database and master patient list.
TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL DUTIES.
Addresses inquiries from patients and other persons about agency programs
Schedules appointment for clients to register for clinical services and/or for other assistance programs
Conducts intake appointments to determine eligibility for agency services in accordance with agency eligibility criteria and to obtain appropriate consents for treatment and authorizations for release of PHI – Protected Health Information -for either medical or dental
Obtains and verifies all information and forms required to assure that eligibility requirements are met
Inputs all patient registration data into database
Becomes sufficiently knowledgeable in local health and community resources to provide direction to members, providers, needing services outside program guidelines.
Assists in the patient discharge process by sending notices to patients and clinics
Assembles and mails member enrollment materials and re-enrollment notifications.
Handles complaints and questions regarding enrollment, involving the Patient Services Manager as the severity of the situation requires.
Helps to produces reports regarding enrollment demographics, physician assignment, and other ad hoc
Provides accurate Spanish/English interpretation to applicants and patients needing such assistance and/or translation of written materials from English to Spanish as needed
Maintains patient information and confidentiality in accordance with applicable laws and Agency policies
Adheres to OSHA guidelines for a safe work environments
Performs other duties as assigned by Patient Services Manager
Secret Santa Program
Assists Patient Services Manager with input and maintenance of eligible pediatric patient lists for the Secret Santa holiday giveaway and other agency support services as requested
Helps to translate returned ‘wish-lists”
Prepares letters, labels and other information for mailings
Assists with special tasks as needed and as requested by Patient Services Manager
High School diploma or equivalent
Strong Bilingual Spanish/English skills and ability to interpret with ease and accurately translate written material from English to Spanish
Excellent verbal and telephone communication skills
Friendly, helpful – smiles a lot
Meets agency health and immunization requirements
Familiarity with dental & or/medical terminology
Proficiency in computer (Microsoft Office) and EHR computer database skills – Open Dental and eClinical Works
Analytical & Critical thinker
English proficiency required
Ability to perform basic mathematical computations using whole numbers, fractions, decimals
Ability to work within and lead in a team environment
Empathic and sensitive to patient needs
Culturally and sensitive; embraces diversity
Resourceful & Assertive
Mobility: Local travel between sites to meetings and/or trainings required – normal accessibility and mobility through the sites navigating stairs, inclines, ramps, carpeted, smooth and rough surfaces. Lifting/carrying of objects up to 30 lbs.
Additional Salary Information: Compensation is commensurate with experience and record of successful achievement
Ninety-five year old community health center in near western suburbs seeks mission-minded, skilled personnel to fill posted vacancies. Competitive salaries and benefits packages commensurate with experience.