The Behavioral Health (BH) Triage Social Worker supports access to behavioral health services for Cook County Health & Hospitals System (CCHHS) patients and assigned managed care members. Using a structured assessment process, the BH Triage Clinician determines the nature of the request, the degree of risk and the urgency with which services need to be provided during telephonic interactions with CCHHS patients. The BH Triage Clinician makes recommendations for treatment based upon understanding of available resources, client/caregiver preferences, clinical judgement, client presentation and insurance requirements.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Establishes rapport with the caller to ascertain the reason for the call to the triage line
Completes the behavioral health assessment tool
Reviews assessment results to review treatment history, suicidality, hospitalization history, substance use, medical concerns and current medications
Applies scoring tools to support assessment results
Provides brief intervention if appropriate
Determines appropriate level of care for the patient based upon assessment and scoring results.
Provides treatment and community resources to patient based upon assessment and screening results
Assesses barriers to treatment and negotiates a plan to mitigate the barriers
Provides appointment options for the patient
Follows up with receiving organization/facility for urgent cases to determine if patient arrived.
Participates in team meetings, Quality Improvement projects, and workgroups
Notifies Managed Care Organization Behavioral Health units and provides clinical detail to support authorization.
Maintains an understanding of eligibility criteria for health benefit programs and provides information to the patients to apply.
· Performs other duties as assigned.
Master's degree from an accredited college or university
( must provide proof of HS diploma or Bachelor's Degree with official transcripts)
Licensed as a Licensed Clinical Social Worker (LCSW)
Two (2) years of mental health or substance abuse experience post degree
Must be able to work night and weekends
One (1) year of crisis intervention or behavioral health telephone triage experience
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of and ability to apply harm reduction
Ability to build rapport with a diverse population
Ability to maintain a positive relationship with referral providers.
Ability to maintain demeanor during stressful or busy times
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
As one of the largest public health systems in the country, the Cook County Health and Hospitals System (CCHHS) cares for more than 300,000 individuals resulting in over 1 million patient visits each year. Our mission to care for all, regardless of their ability to pay, dates back to 1835. In that time, we have cared for millions of patients and trained thousands of doctors, nurses and health pro...fessionals. We conduct important research making substantial contributions to current practices. With a patient-centric focus, we look to our teams to provide a commitment to leading edge practices and approaches, collegial relationships and the CCHHS mission.