This position has several critical operational responsibilities, to ensure that:
1. The College is in compliance with all federal and state laws and regulations, as well as policies and procedures, covering financial aid. 2. There is continuous development and implementation of plans and activities that result in long term benefit to the college and students and that policies, procedures and processes are clear, consistent and easily accessible for assigned areas of responsibility. 3. Students have access and appropriate sources of financial aid thereby enabling the College to reach its enrollment goals. 4. Customer service is fostered in an atmosphere of respect for all students and members of the college community. 5. As a member of the Student Success Team, all actions are supportive of enrollment management and retention goals.
Scope: Direct financial aid strategies that are consistent with the student success objectives of the College, within the framework of federal and state laws and regulations. Administers financial aid and financial literacy programs that support and partner with the enrollment management team in the recruitment and retention of students through appropriate awarding strategies. Establishes and maintains a service-oriented financial aid team that is committed to creating an excellent student experience. Ensures accurate and secure student financial data, while maintaining confidentiality of records. Provides timely information to students and families and serves as the chief compliance officer for Title IV federal and state financial aid regulations and provides demonstrated leadership in the use of new and existing technology.
Dimension: • 80% of Mott students receive some form of financial assistance which represents over $60 million annually. • Approximately 9,000 students receive $30 million in Pell grants annually. • Approximately 6,000 students receive $ 32 million in Federal Student Loans annually.
Supervisory Responsibility: Provides supervision and direction to over 16 individuals including one administrative assistant, five – ten Pro Tech staff members, seasonally temporary staff members and contractors based on workload.
1. Bachelor's degree with a major in business, finance, public administration, student personnel services or a related degree from an accredited institution of higher education. 2. Five (5) or more years of progressively responsible experience, including three (3) or more years in a supervisory role, in a student-centered, service-oriented financial aid office. 3. Proven knowledge of Title IV federal financial aid regulations, state grant financial aid regulations and federal financial needs analysis. 4. Experience with enterprise-wide information systems database. 5. Ability to incorporate financial aid leveraging and other strategies to impact the overall enrollment management and student success goals of the College. 6. Student outreach experience and the ability to communicate with a diverse group of students and parents and other internal and external constituents regarding financial aid, as is a demonstrated ability to establish and maintain effective working relationships across departments and with all constituent groups. 7. Computer proficiency in Microsoft Word, Excel and the Internet. 8. Demonstrated ability to create and manage spreadsheets and databases and to utilize data to make informed decisions. 9. Demonstrated evidence of strong leadership and management skills. 10. Strong organizational skills, detail oriented and customer service focus. 11. Excellent communication skills (oral and written) in all media (e.g., phone, face-to-face, email, text and live chat) required to effectively interact with students, the general public, and the College community. 12. Knowledge of FERPA, Student Right to Know, Patriot Act, Solomon Amendment and other legislation related to student records. 13. Ability to perform in a fast paced environment and to motivate others in team environment. 14. Knowledge of and experience using the Federal Financial Aid electronic processing programs.
The mission of Mott Community College is to provide high quality, accessible, and affordable educational opportunities and services that cultivate student success and individual development and improve the overall quality of life in a multicultural community.