ITS Support Center Manager https://its.ucsc.edu/about/index.html
Come work with us! We're looking for bright and energetic people who want to make a difference.
Bachelor's degree in related area and/or 4+ years equivalent experience/training.
Experience leading a customer-facing support organization in an IT organization and serving as an escalation point for more complex end-user IT technical support-related issues.
Demonstrated supervisory experience that includes managing and motivating staff in an environment with concurrent tasks, changing priorities, and resources, as well as utilizing work and project plans to meet deadlines.
Excellent customer-service skills.
Working knowledge of IT-related products and services. Recent technical expertise to help troubleshoot issues on Mac, Windows, and mobile OSes related to browser, interconnectivity, wired, wireless, email, calendar or other productivity services.
Position is open until filled; Initial Review Date: 12-18-2017
To ensure review of application materials by the hiring unit they must be submitted electronically via the Staff Employment Opportunities web site (http://jobs.ucsc.edu ) on or before the initial review date (IRD). A computer is available at the UCSC Staff Human Resources Office located at Scotts Valley Center (SVC), 100 Enterprise Way, Suite 100, Scotts Valley, CA 95066. To learn more or to request disability accommodation call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service 800-735-2922. The University of California, Santa Cruz is an Equal Opportunity Employer.
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