Cornell Dining is comprised of more than 30 on-campus eateries, including multiple ‘All You Care to Eat’ dining rooms, cafés, coffee houses, food courts, and retail convenience stores. From holiday-themed meals to chef surprises and dining room special nights, the Cornell Dining team of more than 400 chefs, 600 students, and skilled staff members work hard every day towards offering a variety of fresh and healthy food options from all over the world. Cornell Dining's overarching mission is a commitment to serving high-quality foods that are healthy and creatively prepared with genuine care for a diverse community.
Cornell Dining's Organizational Excellence team is the foundation for achieving ‘executional excellence’, which propels the success of our repeatable business model. The Organizational Excellence team is charged with focusing on operational tactics and strategies, such as proactive food pricing, food management processes, innovation, labor management processes, and staff training, to achieve consistency in service delivery and healthy financial results.
The Director of Organizational Excellence and Development is responsible for managing and supporting the assessment of Cornell Dining's needs and the design, implementation and evaluation of programs to enhance organizational excellence. The Director of Organizational Excellence and Development develops broadly used business management tools and implements operational standards and processes to ensure the achievement of optimum performance and efficiencies across all of our Cornell Dining units. This position is a key member of the Cornell Dining leadership team, and is responsible for creating a culture of continuous process review and improvements, which ultimately can be scaled and implemented across the entirety of the Cornell Dining operation. This role will directly supervise a quality assurance chef, inventory specialist, assistant director of training and development, manager of merchandise, system support specialist for our Food Service Suite (FSS), Administrative Manager of Compliance, and the Culinary Chef responsible for leading innovation for Cornell Dining.
Key areas of organizational impact will likely include:
Developing and implementing proactive pricing strategies and processes across the entire organization.
Creating large-scale food management and inventory standards, including the review and updating of purchasing best practices, menu engineering, recipe adherence guidelines, waste reduction strategies, and ensuring compliance with production sheets.
Implementing processes and procedures for addressing all aspects of compliance in the food service industry.
Responsible for the content, processes and implementation of staff training and development programs for salaried, hourly, union and student staff.
Ensuring compliance for Cornell Dining with regards to the organizational needs.
Driving financial growth across multiple lines of business, including accurate tracking of cost and productivity metrics.
Ability to positively interact with university administrators, staff and faculty, responding to concerns and challenges and ‘telling the story’ of the value that Cornell Dining adds to the student experience.
Ideal candidate will possess the following qualifications:
Bachelor's degree with more than 5 years of experience or equivalent.
Proven experience in managing both small and complex projects.
Demonstrated ability in the areas of written and verbal communication, customer focused relationships, staff development and training, and effectively managing multiple staff. Position requires excellent computer skills. Ability to present new ideas, programs and updates on the progress of existing programs in front of a large audience.
Ability to think creatively and handle situational problem solving, resolving unexpected issues, and proactively plan for business continuity.
Ability to work independently and as a part of a larger dining staff.
Experience in managing multiple priorities and meeting deadlines.
Expected to demonstrate strong leadership, motivational and interpersonal skills. Ensure dining and university policies are implemented and maintained in a positive and consistent manner.
Possess strong problem solving, time management, and communications skills. Help develop a professional staff focused on service delivery comprised of quality and friendly customer service to all (staff, faculty, students) while supporting Cornell Dining's goals.
Individual must be able to work varied and extended hours including nights, weekends and some holidays as a staff member of Cornell Dining when needed for special events or if the position requires.
Demonstrated work experience in being responsible for a strong business and financial acumen. Individual must have previous experience in P&L responsibilities.
Additional preferred qualifications include:
Master's degree in business or related field
Previous experience working at Cornell or in a higher education institution. Foodserviceorhospitalityeducationpreferred as well as knowledgeoffoodandhealthcodes.Nationallyrecognizedfoodsafetycertificationpreferred.
Visa sponsorship is not available for this position.
When applying, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. For a more detailed description and instructions on how to apply online please visit: https://hr.cornell.edu/jobs/how-we-hire
University Job Title:
Mgr Program II
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