Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.
General Statement of Job:
The Application Support Supervisor will plan, prioritize, supervise, and review operational work as well as providing direction to ensure compliance with established policies and procedures.
Essential Job Functions
Supervision and development of the Access Control team
Train qualified Application Support team members
Ensure personnel are provided with necessary equipment and equipment is accounted for
Conduct verbal and written performance evaluations
Maintain and ensure adherence to existing access control policies and procedures
Instruct and implement new policies and procedures, as necessary
Maintain current working knowledge of all access and electronic security systems the team uses
Conduct frequent checks of employee work to ensure accuracy and quality
Work with IS&T and other techs to diagnose and resolve priority system/software issues while providing end user support
Review all escalations for accuracy and completeness
Participate in system review and problem solving program enhancement including the development, implementation, and support of the access management platform
Assist in program expansion and process implementation when necessary
Receive shift pass down information, and conduct shift briefings to provide all updates, assignments, and training
Provide direction to access control team members, utilizing proper judgment to solve problems and to escalate matters as needed
High School diploma or GED; AA degree preferred
Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Minimum 3 years related access control, badging or security experience
Ability to navigate across multiple systems and databases without difficulty, understand the functions of each, and identify how they work together.
Strong analytical, technological, and problem solving skills
Preferred experience in VidSys, Lenel, Exacq, Milestone, Excel, Filemaker, Intaglio, or equivalent technical skill
Must posses advanced skills and professional experience in the areas of people and conflict management with tact and discretion
Must be flexible and posses the ability to function in stressful situations, while exercising good judgment
Must posses the ability to effectively communicate (written and oral) with all levels of management
A dependable team player with business maturity, enthusiasm and a positive attitude
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Security Industry Specialists, Inc. (SIS) is a leading boutique security services company that provides security services to some of the most valuable Fortune 500 companies in the world. We specialize in providing tailored security management solutions that are designed to meet each one of our client's individual needs.