Advertised Summary Job Description: Reporting to the Associate Dean of Student Affairs the incumbent is responsible for providing excellent customer service and administrative support, as well as serve as the first point of contact for visitors to the Student Affairs Office which includes Admissions, Student Life, Student Services, Alumni Affairs and Career Development. This includes signing for packages and deliveries ensuring they were sent to the appropriate department and are forwarded to the appropriate individual within the office. The incumbent will respond to a high volume of inquiries from prospective applicants, current students and alumni on the phone, via e-mail and in person regarding admissions, program requirements, policies, and procedures for the numerous and varied programs offered by the School of Professional Studies (SPS). This includes proactively informing inquirers about upcoming information sessions and recruiting events, looking up applicant information in OnBase, SIS and Apply Yourself to determine the status of an application and accurately communicate the remaining materials required to complete an application for all programs offered by the school, retrieving and responding to a high volume of telephone messages, and directing applicants and current students to the appropriate admissions officer or student affairs officer. The incumbent will also create new electronic files for prospective applicants, entering inquirer information, interest codes, source information etc. into the Apply Yourself database and access this data is spreadsheet reports.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Provide front desk coverage - attentive to walk in visitors to the office, answering detailed questions about all of the programs and student services offered by the School (e.g., the preparation required for each program, the policies and procedures involved in applying for each program, registration policies and deadlines, payment and withdrawal schedules, etc.), referring visitors to admissions and student affairs officers when appropriate - Proactively asks prospective applicants contacting the office via telephone, e-mail or in person if they would like to receive additional information about the program of interest and enters prospective applicant information into the Apply Yourself prospect database - Answers calls and e-mails regarding application status from applicants for all programs offered by the School using OnBase, Apply Yourself and SIS to determine the missing application requirements - Document applicant inquiries in the OnBase application management system. - Convey routine information on Columbia University policies and procedures, address problems for prospects and applicants, advise and counsel individuals, answer telephones involving screening or high volume, and screen and/or direct visitors - Assist in the maintenance of inventory for materials for Admissions - Provide data entry support to Admissions - Pick-up and distribute office mail; and perform other related duties as assigned. - Provide support at local recruiting events that occur after normal business hours (e.g. signing in prospective students at the registration table at an information session)
Additional projects and duties as needed or assigned.
General Minimum Qualifications: High school diploma or its equivalent required. Two years of related experience required.
Additional Specific Minimum Qualifications: Excellent organizational, interpersonal and communication skills required. Capacity to provide accurate information on a wide variety of programs and/or procedures required. Capacity to respond in an efficient and professional manner to a high volume of telephone, in-person and/or e-mail inquiries required. Strong customer-service orientation, demonstrated ability to work in a busy office environment, ability to manage multiple tasks, and willingness to pitch in when necessary required. Computer literacy including word processing, spreadsheet, e-mail, and internet proficiency required.
Some evening hours may be required during peak periods and for Information Sessions.
Preferred Qualifications: Some college preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.