Manage the creation/deployment of both faculty/staff and public computing images. Provide level 1 and level 2 hardware and software support within the J. Murrey Atkins Library. Consult with internal and external clients to determine needs and effectively communicate to leadership.
Minimum Experience / Education:
Graduation from a two year technical college with a major in computer science, information technology or related area and two years in the information technology field related to the position’s role; or graduation from a four year college or university and two years experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree and one year experience in the information technology field related to the position’s role. Related information technology experience may be substituted year for year for the required education.
Preferred Education Skills and Experience:
Support/Help Desk experience.
Desktop management and Administration Experience
Windows 10 MCP experience.
Mac OS X experience.
Have knowledge of systems that impact the customer computing environment including Active Directory, Windows and Mac group policies, user access rights etc.
Have knowledge of software licensing and distribution and how it impacts customer computing environment: including Microsoft SCCM and Jamf Pro / Casper Suite.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.