Reporting to the Assistant Director of Student Financial Services, serves in a fast-paced office as a member of the Student Financial Services customer service team. Acts as an information resource for a high volume of student-related financial account, financial aid, and registration inquiries, by phone, in-person, and by email for Harvard Extension and Summer Schools. Accurately performs complex bursar, registration, and financial aid functions and monitors admission status using the Banner SIS, online payment application, Salesforce CRM and PowerFAIDS. Performs other related duties as required and assists with special projects as needed. Required to work one weekend in June. Occasional evening overtime required.
All applicants who wish to be considered must submit a cover letter with their application; finalists evaluated through on-site writing exercise.
The Division of Continuing Education (DCE) comprises several entities including the Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 13,000 students per year in approximately 65 liberal arts and professional fields. More than 650 open enrollments online and classroom courses are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 300 courses on the Harvard Campus to 6,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering about 60 two-day, noncredit courses annually.
All formal offers will be made by FAS Human Resources.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
Minimum of 3+ years front-line customer service experience.
Bachelor's degree strongly preferred. Experience handling confidential material with discretion. Experience with Excel, Word, and email. Ability to work in a collaborative, cross-functional, fast-paced, deadline-focused environment with a demanding international student population. Ability to handle a variety of tasks independently with many interruptions. Ability to be adaptable and patient when facing difficult customer interactions and unfamiliar situations. Attention to detail and accuracy critical; ability to communicate effectively with diverse constituencies. Strong organizational, time management and interpersonal skills. Ability to work as part of a team with a positive, professional attitude. Familiarity with foreign languages and cultures highly desirable. Financial aid background and familiarity with Banner, Salesforce, Confluence, and PowerFAIDS a plus. Finalists evaluated through on-site writing exercise.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.