Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of WashU IT - Systems Operations Center. This position is for the Danforth Campus.
Responsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and system infrastructure. Serve as an escalation point for system operations center (SOC) staff, software and hardware maintenance, and repair.
PRIMARY DUTIES AND RESPONSIBILITIES:
Configuration, installation, and repair of infrastructure components
Configure and provision server components (physical/virtual server and software).
Repair/replace failed network and system, fiber or connectivity issue.
Troubleshoot and resolve network and system incidents.
Provide off hour support on a rotating schedule.
Perform change management of system and network infrastructure during maintenance windows.
Maintain, monitor and problem resolution
Monitor networks and systems.
Access networks and systems to identify and resolve incidents.
Take initiative to make and/or suggest improvements or innovations.
Maintain and update monitoring infrastructure and automation tools.
Handle infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
Effective communication of incident status and technical issues to stakeholders.
SOC Command Center and request/incident tracking
Collaborate with IT staff for requirement gathering, cross-functional tasks and incidents.
Respond to customer service requests in a helpful, professional manner.
Proficient with service management tool Service Now to document request and incidents received via a phone and email.
Properly route requests/incidents, track progress, and document resolution.
Communicate project/issue status with customers and stakeholders.
Documentation and reporting
Suggest design and audit changes to appropriate teams and update documentation.
Identify, label and report on installed infrastructure.
Maintain and update network and system drawings in service management.
Make approved changes through proper change management procedures.
Perform other duties as assigned
Associates Degree with 2+ years network and server experience, or equivalent combination of education & experience
Bachelor’s degree in relevant field.
4+ years networking and system experience.
Knowledge and experience configuring and troubleshooting Cisco IOS.
Knowledge and experience installing and maintaining VMware infrastructure.
Knowledge of Linux and Mac OSX operating systems.
Knowledge of currently supported Windows Server OS.
Knowledge of SAN and backup technologies.
Ability to resolve complex technical problems and projects.
Ability to handle and prioritize multiple tasks in a fast paced environment.
Working Knowledge of documentation standards.
Familiarity with scripting languages (Python, Perl, command line, Power Shell).
Ability to adjust work schedule time for maintenance windows.
The hiring range for this position is $22.17 - $28.27 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Applicant Special Instructions:
Need to lift 40 pounds of equipment, on call rotation, travel to university data centers and wiring closets both on and off campus.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.