We have an opening for a Full-Time Systems Analytics, Management and Monitoring Engineer to work at our corporate office in Franklin, TN!
Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That's our mission and it's the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation's leading employers, including a significant number of the Fortune 1000.
Summary: This position is responsible for supporting the configuration and operation of real-time monitoring, alerting and reporting of the global infrastructure and applications (Network, Servers, Storage, Databases, etc.)
Partner with Network Engineers, System Administrators, Database Administrators, Architects, Applications Engineers, and Project Managers to support their technical monitoring requirements.
Utilize best practices and provide recommendations to improve problem identification and response time in IT systems.
Track and maintain the standard baselines and configuration sets of global infrastructure and implement industry best practices with regards to:
Windows and Linux based server technologies
Infrastructure utilization and capacity analysis
LAN/WAN monitoring and capacity analysis
Large server farm monitoring
Responsible for providing 24/7 on-call coverage on a rotating basis.
articipate in complex problem solving situations. Identify process improvement opportunities through infrastructure monitoring and analytics.
Ensure timely and effective delivery of automated systems patches, upgrades, and new configurations.
Participate in design sessions, architectural reviews and technical advisory roles as required.
Interact with customers at the technical level as required
Experience in Systems Monitoring & Management Engineer role
Experience with virtualization technologies (Citrix, VMWare, etc.)
Experience with monitoring products (Nagios, SolarWinds, SCOM)
Working knowledge of management and monitoring tools, such as Solarwinds, ExtraHop, SCCM
History of scripting in various languages including PowerShell
Familiarity with networking technologies (routing, switching, load balancing, security, VPN)
Knowledge of server hardware, Cisco UCS preferred.
Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers
Working knowledge of SAN and NAS technologies.
Working knowledge of server clustering technologies
Detailed knowledge of Microsoft's best practices for system support, including topics such as securing, patching and monitoring.
Familiarity with database technologies such as MS-SQL.
Commitment to excellent customer service.
Proven ability to manage own work and meet deadlines.
Proven track record creating documentation
Accuracy and attention to detail.
Ability to work in cross-functional project teams.
Mathematical, analytical and statistical aptitude.
Preferred knowledge of health care industry.
Interpersonal and problem solving skills are required.
Excellent communication skills, including verbal, written.
Active listening skills are required.
With assistance, demonstrate growing proficiency in the following skills: Data collection, analysis, and reporting, debugging skills, Interpersonal skills, Communication Skills, Decision making skills, and Problem solving skills.
Knowledge and understanding of process flows, change management process, systems development life cycle methodologies, and correlate technical actions to business impact.
System skills in Excel, Access, Word, Visio, Outlook and Internet/Intranet in addition to other job related system, Respective department system knowledge, Project, PowerPoint, and ServiceNow.
Bachelor degree or equivalent experience
If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.