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Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.
Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion.
Bank of America Merrill Lynch is an equal opportunities employer.
Global Wholesale Banking Technology & Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Payments/Wire, Trade & Credit Services, Bank Notes, Commercial cards etc.
As a team manager, leading a team of associates on Fulfillment/Implementation and Services function.
Oversee the delivery and execution of all assigned projects/business tasks of the team in line with the clients' and management's expectations. Responsible for account management (based on client requests received) including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
Understands the end-to-end process for Sales, Service and Fulfillment. Provide guidance to team members to effectively and efficiently manage Fulfillment/implementation projects and business tasks with the shortest cycle time and client's target date. Resolve client queries and provide support as required.
Interacts continuously and deepens relationships with internal business partners as well as client to further enhance client delight. Monitors internal processes and service levels, implementing enhancements to improve overall efficiency and client satisfaction. May participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature.
May have in person client engagement and presentation responsibilities. Also responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting. Participate in the development of short and long range fulfillment enhancement strategies in ensuring an integrated approach to client servicing that includes Sales, Service, and Operational and Product perspectives.
Maintain high standards on internal operational and financial controls to ensure risk mitigation protecting the client and the Bank.
Identifies resolves and discovers root causes through research and analysis to provide solutions to basic and moderately complex requests in a timely manner with error free quality.
Facilitates and leads to deliver world class service to enable a distinctive competitive edge.
Responsible for ensuring a high level of client satisfaction across service and implementation functions.
Minimum 8-12 years' working experience in Financial/Banking industry, providing client servicing, implementation support to corporate clients.
Strong practical experience and understanding in SWIFT payment formatting and standards.
Strong understanding of USD and other major currencies clearing accounts.
Experience in client services, implementation, product management, project management and/or operations. Team management experience is required
Associates are expected to possess a track record of corporate banking product implementation, focused on the delivery of treasury and cash management and trade service solutions for corporate clients and/or financial institutions as an individual contributor as well as a team manager
Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution. A good understanding of in-country banking systems, account and liquidity structures as well as payment delivery systems.
A good understanding on account opening process and client documentation requirements
Must be client focus, a team player, communicate crisply and candidly, able to improve processes, drive for results and take ownership to enhance client delight.
Excellent written and verbal communication skills (English).
Highly motivated, able to work independently, self-starter, and problem/solving/analytical.
Excellent interpersonal skills, positive attitude, team player, flexible.
Excellent presentation, problem solving skills as a leader. A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
Experience of working in an Asia/Global environment.
Posting Date: 17/11/2017 Location: Kuala Lumpur, , Kuala Lumpur, 67 JALAN RAJA CHULAN, - Malaysia