The University of Wisconsin-La Crosse provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. The UW-La Crosse Admissions Office is seeking qualified applicants for the University Services Associate 2 (USA 2) position within the Admissions Office. The USA 2 position is the lead staff member in answering a high volume of phone calls and assisting visitors to the Admissions office. This individual is also responsible for the initial processing of admission applications, which includes gathering data, updating data, and accessing electronic applications. This individual’s other responsibilities include coordinating all mail activities and processing freshman enrollment cancellations. The person in this position performs a variety of office support functions to fulfill responsibilities, and will utilize PeopleSoft, ImageNow, CRM, Qualtics, Microsoft Word, Outlook, Excel, Internet Explorer and TimeTrade scheduling software.
Reporting to the Assistant Director of Admissions, the USA 2 will be the primary front line staff member to greet and welcome guests and visitors. This position will work extensively with prospective students and their families and must have strong customer service skills, good computer skills, be knowledgeable of database software, and have excellent telephone and oral communication skills. In addition, the ability to multitask is essential to overall job performance. All responsibilities shall be executed while demonstrating a commitment to Inclusive Excellence. The normal work schedule for this position is 7:45 a.m. to 4:30 p.m.
High school diploma or equivalent. • Knowledge and experience in the use of computer software including Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.). • Knowledge and experience in the use of email functions and electronic calendars. • Excellent customer service skills (face-to-face, phone, email) • Effective oral and written communication skills. • Excellent organizational and time management skills. • Ability to coordinate projects, multi-task, and work independently. • Possess an attention to details despite frequent interruptions. • Ability to use discretion and good judgment regarding confidential information.
Earned Associate and/or Bachelor’s degree(accreditation standards of degree-granting institution meets acceptable levels of quality and academic standards) • Work experience in higher education setting • Work experience in providing quality customer service • Ability and willingness to maintain and enhance professional competencies by participating in professional development workshops, seminars, and training sessions, related to current position responsibilities.
This is a full-time position with expected continuous employment and includes a State of Wisconsin benefits package, including personal vacation and sick leave. The starting salary is $14.25 per hour.
Application Process: Electronic submission of application materials is required. For additional information about this position and to apply, please visit https://employment.uwlax.edu/. Required application materials include cover letter addressing your qualifications for this position, resume, and contact information for at least three professional references (name, phone number, email address, and relationship to you). The first review of applications will begin on Friday, December 15, 2017. If you have questions about this position, please contact Mr. Sam Pierce, Search Committee Chair, at firstname.lastname@example.org
Please contact the Search and Screen Chair if you have a special need/accommodation to aid your participation in our hiring process.
The University of Wisconsin-La Crosse (UW-La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.
UW-La Crosse's diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “... our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse is a 2014 recipient of the Higher Education Excellence in Diversity (HEED) award from INSIGHT Into Diversity magazine. UW-La Crosse is proud to be one of only 83 recipients of this national honor recognizing our commitment to diversity and inclusion.
UW-La Crosse has appeared prominently on the U.S. News & World Report list of “America’s Best Colleges” for more than a decade and is ranked consistently as one of the top institutions in the Midwest. With a student population of roughly 10,500, the university offers 91 undergraduate programs in at least 30 disciplines and 26 graduate programs in three colleges: Liberal Studies, Science and Health, and Business Administration, including the School of Arts & Communication and the School of Education. There are 502 full-time faculty and instructional academic staff, 76 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 86 percent, graduation rate (degree within six years) of 70 percent, and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.
The UW-La Crosse campus is nestled in a residential area of the City of La Crosse (pop. 52,000) located in western Wisconsin. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Ranked by U.S. News & World Report as one of the top ten “Best Places to Live” in 2009, La Crosse is one of the most scenic places in mid-America. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation.
UW-La Crosse is proud to be an equal opportunity employer. We strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage applications from persons with varied backgrounds and perspectives. In support of the Wisconsin Veteran Employment Initiative we encourage veterans and veterans with disabilities to explore employment opportunities at UW-La Crosse.
Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, UW-La Crosse does not discriminate on the basis of arrest or conviction record.
The University of Wisconsin-La Crosse (UWL) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UWL fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the con...tributions of all, UWL is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.