The quality of care we provide our patients doesn't change no matter how it is delivered. Joining UnitedHealth Care as an Advice Line Registered Nurse can be your opportunity to offer a higher level of care to our members. While your work will take place over the phone, you'll have a direct impact on the lives of our members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. You'll act as a compass for our members, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes. This is an exciting time to join a truly inspired organization. Take this opportunity and begin doing your life's best work.(sm) This position will work as part of a 24/7 inbound Nurse Advice Line and we have full-time positions available. Available shifts listed below. Holidays are required on a rotating basis. This is a work from home / Telecommute position from anywhere in the USA. Shifts Available (noted in Central Time Zone):3:45pm - 12:15am with Saturday and Sunday as your days off.3:45pm - 12:15am with Thursday and Friday as your days off.12:00am - 8:30am with Saturday and Sunday as your days off.12:00am - 8:30am with Thursday and Friday as your days off.You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Assesses patient's current health status and recommends appropriate level of care based on clinical judgment and protocols Adheres to ethical, legal/regulatory and accreditation standards Assesses consumer's understanding of their condition and identifies potential care and/or provider gaps Provides health education and coaches consumers on treatment alternatives to assist them in best decision making Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision making process Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost Empowers consumers with skills to enhance their interaction with their provider Coordinates services and referrals to health programs and community services Assesses and triages immediate health concerns Manages utilization through education Collaboratively plans care with memberPlease Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role. This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)
Required Qualifications:Active, unrestricted RN license in your state of residence 2+ years of RN experience Bilingual / Spanish and EnglishProficient level of experience with Microsoft Office applications, and strong technical aptitude Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses requiredUnited States CitizenshipAbility to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86Ability to work one of the shifts noted in the job descriptionPreferred Qualifications:3+ years of Behavioral Health experience3+ years of OBGYN experience3+ years of experience working with Pediatric populationCoaching, motivational interviewing and/or decision support experience Triage experience Case Management experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Nurse, RN, Call Center, Triage, Behavioral Health, Bilingual, Spanish, OBGYN, Pediatrics, Case Management, Telecommute, Work From Home, Virtual
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.