Full Time 40 hours Grade 090 Ambulatory Admin-Strong West Schedule 8 AM-5 PM Responsibilities Position Summary: Performs clinical tasks, and some clerical functions in support of patients and care providers in patient care activities. Performs a variety of technical, procedural and information systems tasks, which facilitate the delivery of patient care in an efficient and cost effective manner. Utilizes customer service skills in greeting and organizing patientâ™s needs for that visit. Exercises skill, with latitude for independent judgment, in decisions regarding patient flow, procedural activities, management of equipment and patient room supply needs, and meeting provider needs. Conducts self in a manner that is open, approachable and conducive to teamwork within the area of practice. Responsibilities: Performs a variety of technical assignments related to diagnostic testing (use of centrifuge to spin urine, use of accu-easy, biologic testing, etc.) and performs and documents quality controls as required for all point of care testing. Obtains specimens, blood, urine, other.Accurately labels, logs and processes specimens, using pneumatic tube system to distribute specimens to appropriate laboratory. Assists providers in obtaining cultures, smears, and gram stains. Acts as operating/procedure room assistant during scheduled procedures (e.g. cystoscopy, sigmoidoscopy, breast biopsy, revision of scar, etc.) including preparation of operatory/procedure room. Provides basic, standard instruction to the patient regarding the procedure. Anticipates provider needs during the procedure, accesses additional instrumentation, accurately labels and prepares specimens for the lab by placing them in the appropriate preservative medium and applies the appropriate dressing to the wound site at the completion of the procedure as directed by the provider.Must demonstrate competence in performance of these activities on an annual basis. Attaches patient to equipment which will measure different parameters of patient status, e.g. dynamapp, pulse oximeter, EKG, cardiac monitor, pneumatic tourniquet. Must demonstrate competence in use of this equipment on an annual basis. Assists providers during exams, anticipating individual provider needs and complexity of the patient. Assures equipment/supplies are available for provider, based on individual provider preference. Checks and calibrates equipment on a daily, weekly or monthly basis as determined by type of equipment; consults with Bio-Medical Engineering in resolution of issues, as equipment problems arise. Cleans and prepares equipment and instruments that will be sent to Sterile Supply. Operates autoclave or processing equipment, dependent on area needs; conducts required Infection Control Quality tests to verify proper functioning of equipment on a daily basis. Explains procedures and systems in the process of care to the patient. Provides standard discharge instructions as appropriate. Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with other members of the team and through assuring that needed supplies are available. Conducts inventory of supplies, requisitions needed supplies from internal and external vendors, tracks utilization for cost trending purposes. Makes recommendations regarding opportunities to decrease cost in use of equipment and supplies. Implements new supply standards dependent on needs of the unit. Maintains a clean working environment. Provides clerical support through completion of specimen requisitions, telephone answering, and scheduling of patients for appointment follow-up via the IDX system, as well as completing multi-resource scheduling and scheduling patients for diagnostic studies and / or procedures with ancillary areas (radiology, cardiology, etc.) as requested by the care provider. Assists in patient care through use of Allscripts Touchworks system, entering vital signs and other parameters obtained, problem lists and medication lists. Collects data for quality improvement studies; works with unit leadership in identifying areas for improvement and opportunities to improve patient and provider experiences in the area. Qualifications High School diploma or equivalent plus three years of experience in a patient care setting or an equivalent combination of education and experience. Prefer Associate degree and/or certificate in a related field, plus three years of experience in a patient care setting, or equivalent combination of education and experience. Knowledge of medical terminology and procedures is preferred. Computer experience is preferred. Must have well-developed verbal and written communication skills. Must demonstrate exceptional caring and concern for the patients, and demonstrate exceptional customer relationsâ™ skills with providers and other staff. Must provide information on examples of teamwork from past positions. Must be familiar with computers and be able to enter data.
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