People come to Genentech from across disciplines and across the world to solve our most challenging medical conditions. You’ll find inspiration in our passion for biotechnology, our purpose to positively impact the lives of millions of patients and our dedication to our people. Joining Genentech means being part of a tradition of inquiry that will change the world. It means embracing our failures as much as our successes. It requires a willingness to look beyond the edge of what's possible. And a focus on doing the day-to-day work that makes great science happen.
The following opportunity exists in our South San Francisco, CA headquarters:
Patient Navigator - Access Solutions Operations
Description Genentech Access Solutions was created to help patients get the Genentech medicine they have been prescribed and reinforces our commitment to bringing cutting-edge science to patients. Our dedicated group has the determination, know-how and ability to help solve the access and reimbursement challenges faced by patients and practices every day.
We are the patient access experts who strive to help patients and care teams address their unique needs—because our people are committed to making a real difference for each patient.
We are currently recruiting for several Patient Navigator opportunities within our Access Solutions which will give you the ability to work directly with patients and their care providers. If this is your passion, we are looking for individuals who meet the requirements below.
Patient Navigation is a new Access Solutions Operations function where a Patient Navigator will act as a single point of contact to support the patient from enrollment in AS services (which we do now), to infusion logistics management, and ongoing clinical (PI only) and non-clinical patient support.
The MS patient journey has unique challenges in navigating from prescription to infusion. Patient’s need comprehensive support enabled by a single point of contact that can assist all aspects of their journey. The support must be comprehensive and coordinated for the patient including infusion logistics support.
The Patient Navigator (PN) will be the single point of contact for the patient, prescriber, and other health care professionals including infusion center support staff. In delivering this service, the Patient Navigator will coordinate both externally and internally to ensure the best possible outcome for the patient. This ongoing coordination to ensure an optimal patient experience will require frequent communication and coordination with all parties, including but not limited to; the patient, provider, infusion center support staff, Field Reimbursement Managers, Clinical Specialists, and Clinical Coordinators.
The Patient Navigator will facilitate the OCREVUS journey with the patient from point of Enrollment in Access Solutions throughout their care continuum.
Assisting patients in understanding their treatment journey, addressing clinical and non-clinical questions, identifying and addressing barriers, providing resource referrals, and infusion logistic coordination on behalf of patient.
Assists in delivering a seamless model of access and care resources benefitting the patient, their physicians and infusion center personnel where applicable.
Serves as the liaison in coordination between patients and their care providers (physicians, infusion center, etc.)
Maintain current subject matter expertise of MS marketplace dynamics and geographical/region trends- being seen as local patient market expert both externally and internally.
Utilize local subject matter expertise to proactively perform trending and analysis to appropriately plan for patient needs and identify barriers and/or improvements to program including supporting the strategic planning process.
Deliver quarterly insights of defined metrics and measures, business planning and proactively offer solutions for improvement.
Serve as single point of contact for patients throughout the care continuum of enrollment, pre-infusion, and post infusion, addressing any needs throughout.
Responsible for establishing and maintaining positive working relationships with patients and key customers (physicians, office staff, practice managers, nurses, and infusion center personnel).
Focus on doing what is right for patients – strong patient orientation.
Independently use judgment and decision making in addressing patient needs across their care continuum.
The successful candidate will demonstrate the following competencies critical to this role:
Decision Making -Gathers information necessary to make decisions. Thinks through problems clearly and logically. Is decisive; doesn’t procrastinate on decisions.
Strategic Agility - Focuses on activities that provide the most value. Regularly updates plans to reflect changing circumstances.
Technical and Business Expertise-Applies emerging knowledge and trends in one’s area of expertise to improve results. Builds strong relationships with key customers. Contributes expertise to help colleagues within and beyond his or her area.
Communication – Listens well; expresses verbal and written ideas fluently and logically; is open to input and can be depended on for truthfulness.
Achieving Results – Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers
Who You Are
A Job with Benefits Beyond the Benefits A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button below.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for over 40 years. Genentech is a leading biotechnology company that discovers, develops, manufactures and commercializes medicines to treat patients with serious or life-threatening medical conditions. We are among the world's leading biotech companies, with multiple products on the market and a promising development pipeline.