Community Pharmacy, Federal Pharmacy – Public Health
Specialty Practice Areas:
The Director of Pharmacy Services is responsible for optimizing the operational, financial, and programmatic excellence of the services provided by Central City Concern’s pharmacy programs. This includes development, maintenance, and ongoing improvement of clinical and retail pharmacy services as well as other innovative opportunities to provide care to Portland’s most vulnerable and disenfranchised community members.
The Director of Pharmacy Services collaborates with the Primary Care leadership team to continuously improve outcomes, experience, and efficiency. The Director works with the Health Services leadership team to continuously improve integration of services across the CCC Health Services continuum.
ESSENTIAL DUTIES AND RESPONSIBILITIES (GENERAL):
Work as part of the Primary Care leadership team to oversee the long-term health, quality, effectiveness, and strength of the health system.
Collaborate with CCC directors to further the mission of Central City Concern.
Develop and maintain strong relationships external to the organization with funders, peers, and other industry partners as appropriate to best serve the needs of the organization.
Represent CCC in community and public discussions, forums, and in planning and committee settings, particularly those related to primary care services.
ESSENTIAL DUTIES (OPERATIONAL EXCELLENCE):
Ensures that program services and operations are practiced according to the highest professional and ethical standards.
Develop strategic, measurable outcomes and in-process goals for all dimensions of Pharmacy Services to lead clinical, operational, and financial excellence. Goal domains include: growth, financial sustainability, clinical quality, staff engagement, access, and patient-centered.
Oversee the design and implementation of systematic, rigorous standard processes for all aspects of work of Pharmacy Services to support the attainment of clinic goals in the domains noted above.
Collaborate with peers in other practices to learn, borrow and share best practices in standard work in the domains noted above.
Develop and maintain systems to ensure compliance with regulations, licensures, credentials and contractual stipulations.
Ensure that CCC policies, procedures and expected practices are implemented, maintained and followed.
Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.
Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
ESSENTIAL DUTIES (FINANCIAL OVERSIGHT):
Develop Pharmacy Services budgets with input and approval from CCC Finance Office and the Director of Primary Care. Collaborate with Billing and Business Information Systems (BBIS) and Accounting to develop systematic reports and processes to detect and respond to variances in expenses and revenues in a timely manner.
Regularly review financial results with direct reports to facilitate collaborative understanding and problem-solving of financial issues.
Ensure that financial results meet or exceed adopted budgets; recommends and executes plans to improve pharmacy programs’ financial performance as needed.
Assertively seek and apply for innovative funding and staff development opportunities through private and public funding sources.
ESSENTIAL DUTIES AND RESPONSIBILITIES (PROGRAMMATIC LEADERSHIP):
Oversee Pharmacist in Charge:
Will ensure compliance with all Pharmacist in Charge regulatory requirements listed in OAR 855-019-0300.
Provide management oversight of pharmacy programs, including but not limited to:
Recruit, hire and supervise pharmacists and supervisors at CCC’s central pharmacy, pharmacy depots, and ambulatory pharmacy programs.
Spend substantial time engaging with supervisors and front line staff in their standard work, observe, mentor and coach them in a manner that creates a culture of accountability and fosters continual improvement.
Engages in regular “rounds” at pharmacy sites to observe and engage with front line staff in a manner that creates a culture of accountability and fosters continual improvement.
Collaborate with members of the Primary Care leadership team to achieve excellence in Primary Care programming, with a specific emphasis on Pharmacy Services by ensuring operational workflow, financial sustainability, and compliance with new program designs of pharmacy programming. This collaboration includes but is not limited to:
Developing and sustaining innovative clinical programming.
Fostering a culture of healing, learning and recovery within Pharmacy Services through intentional activities for both staff and patients.
Overseeing educational programming at supervised programs, and working directly with educational partners to ensure sustainable funding or other types of support for educational activities.
Create and implement professional development opportunities for staff at supervised programs, particularly those staff whose backgrounds reflect the populations that we directly serve.
DESCRIPTION OF OTHER DUTIES:
Perform other duties as assigned.
SKILLS AND ABILITIES
Knowledge, education, training, skills, and experience in a multi-disciplinary approach to healthcare, with specific expertise in pharmacy services.
Knowledge, training, skills and experience in continuous quality improvement and leadership development, with specific training in or experience with Lean management preferred.
Knowledge, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
Demonstrated ability to understand and compose complex oral and written communications including contracts, laws, rules, grants, policies and procedures.
Knowledge of budgeting practices and procedures.
Ability to manage time and meet deadlines.
Demonstrated ability to effectively supervise health providers and other staff.
Demonstrated ability to design, implement, develop and manage an integrated clinical care model.
Ability to conduct job responsibilities independently as well as in a highly collaborative management model.
Ability to conduct job responsibilities in a constantly changing financial, regulatory and service environment.
Detail-oriented, with ability to maintain accurate records and necessary paperwork.
Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
Ability to effectively communicate and establish and maintain good working relationships with patients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
Ability to communicate clearly, concisely and courteously, both orally and in writing, with the general public, clients, patients, medical personnel and co-workers.
Excellent computer skills and high proficiency in Microsoft Office Suite.
Sound decision-making skills and excellent professional judgment, including ability to handle sensitive and confidential information on a daily and ongoing basis.
Ability to manage time and meet deadlines.
Ability to maintain accurate records and necessary paperwork.
Ability to maintain highest standards of confidentiality with regard to patient/client information as well as operational and clinical information.
Ability to learn and apply training instruction.
Experience with office machines (fax, photocopier, phone systems) required.
Ability to work in a busy healthcare environment setting where people may be hostile or abusive.
Minimum of five years of progressively responsible experience in pharmacy or a related healthcare field, with at least two years of supervisory experience; FQHC and/or 340b experience strongly preferred.
Graduate of an ACPE-accredited School of Pharmacy with a minimum of a Doctor of Pharmacy degree or a B.S. Pharmacy degree with comparable clinical experience required; Board-Certified Ambulatory Care Pharmacist (BCACP) preferred.
Currently licensed to practice Pharmacy in the State of Oregon or eligible for licensure to practice.
Must meet CCC privileging requirement as required by FTCA.
Current CPR certification or ability to obtain within 1 month.
Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
Available to work during standard clinic hours.
If in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.
Must pass a pre-employment drug screen, TB test, and background check.
Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
Ability to climb stairs several times a day.
Must adhere to agency’s non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Old Town Clinic is a National Committee on Quality Assurance (NCQA) Level 3 Patient Centered Medical Home, Federally Qualified Health Center, and Oregon Patient-Centered Primary Care Home recognized as one of 30 exemplary clinics in the United States by the Robert Wood Johnson Foundation in 2012 through the LEAP (Learning from Effective Ambulatory Practices) Program.