Full Time 40 hours Grade 052 OPD Peds - East River Road Schedule 8 AM-4:30 PM; OCC EVENINGS AND WEEKENDS; SCHEDULE WILL VARY BASED ON OPERATIONAL NEEDS; MUST HAVE THE ABILITY TO STAY LATER THAN 4:30PM OR ADJUST SCHEDULE BASED ON OPERATIONS. Responsibilities Overview The Pediatrics Clinical Manager, serves as the senior administrative person for a multi-disciplinary complex care facility. With considerable latitude for independent judgment, this role provides, defines and oversees business functions and administrative support for clinicians of Developmental & Behavioral Pediatrics, Behavioral Health and Neurology. This role includes significant data analysis related to performance monitoring, day-to-day practice operation management, designing and implementing efficient processes supervision of 8-15 employees and volunteers. The Clinical Manager works closely with clinical directors and program managers to provide effective communication and problem resolution. The position includes financial oversight and planning responsibilities. Demonstrates ICARE* values in each of the major responsibilities. Major Responsibilities Practice Operations Reporting â“ Conducts in-depth data analysis of clinical metrics for routine and non-routine performance evaluation and program development. Review and evaluate programmatic revenue for reasonability. Understand and explain the impact of cyclical trends.Works with Pediatric Billing Office to evaluate use of billing codes and anticipated revenue stream. Develop expertise to identify changes in activity and estimate the resulting impact on revenue. Review all reported metrics as reported in McKessen and prepare analytical reports to Clinical directors. Identify data anomalies, research cause and develop plan to improve data integrity. Understand the impact of data collection methodology on reported values and how changes in performance impact financial performance. Participate in monthly meetings with Clinical Directors and financial support staff to review both financial and performance measures. Identify opportunities that will lead to meeting metric targets. Using trends identified in McKesson, assist with development of revenue portion of business plans for new or expanding programs.Assist program managers in identifying optimal staffing levels and required resources for new or expanded programs. Evaluate program performance using clinical data, Work with program manager to evaluate program practices and improve financial feasibility and achieve productivity targets. Prepare quarterly productivity reports for divisional use for discussion with leadership and for program managers to share with providers. Practice Administration - Serves as the primary operations and business point person on all practice administrative and infrastructure matters with both internal and external agencies and officials. Serve as point of contact to address patient/provider complaints and proactively makes recommendations and resolves issues. Identifies recurrent issues and develops plan to resolve. Independently resolves day to day patient and operational issues impacting customer satisfaction. Efficiently manage physical resources for all clinical practices at the East River Road site. Assign space accordingly and maintain room allocation documents. Define and implement a capital equipment renewal and replacement process. Provide oversight for supply inventory, building access and university services (facilities, mail, etc). Collaborate with clinical directors to develop a staffing plan for adequate coverage of clinically-driven tasks, including scheduling/registration, referral management, prior authorizations, and billing. Work with providers and staff to design and implement protocols that improve workflow efficiency and performance on URMFG performance metrics. Maintains oversight of practice building account, developing budget and explaining budget-to-actual variances. Prepares annual budget consistent with departmental guidelines. Controls expenses and property. Reviews and approves payroll and personnel actions, invoices, and interdepartmental transfers. Attends meetings of the Department of Pediatrics Clinical Operations Committee.Participates in process review and development. Shares information with the Department and communicates managementâ™s message to clinical staff. Interprets policy, regulations, etc. to other University departments, students and the general public. Responds on behalf of clinical directors to inquiries regarding departmental policy, regulations and procedures. Front Office Supervisor â“ Supervises employees in the clinic patient care areas providing consistent and satisfying patient experience. Select and supervise administrative support staff in patient care areas including OAS positions, family navigators, greeters and volunteers. Develop staff plans of work, key responsibilities and goals. Provide for staff training and development and evaluates their performance. Counsel staff, taking action on matters of discipline, promotion, salary and other personnel issues consistent with divisional practice. Establishes and maintains environment conducive to effective communication and problem resolution. Systems Support - Serves as the lead super-user in all systems initiatives including e-Record and eParc, and I2B2. Maintains the eRecord master schedule, monitoring individual provider schedules for full utilization, and maximizing room utilization. Provides training on general clinical systems use, as well as strategies for utilizing system features optimally. Assists providers in all aspects of maintaining accurate patient records. Develops documentation of training materials for new faculty and staff. Collaborates with eRecord technical support group to solve access issues and develop solutions to problems unique to NDBP clinicians. Other duties as assigned. Requirements Graduation from college or an equivalent combination of experience and training. Three years of related work experience including at least one year in an administrative capacity in an academic office or project management, or the equivalent experience in business. Masterâ™s in Business Administration, equivalent course work, or specialized experience in a setting related to the assignment is desirable. Experience coordinating clinical or research activities, the ability to work independently, strong written and verbal communication skills and excellent organizational skills with attention to detail required. Must have demonstrated experience in complex data analysis. Skills in use of electronic medical records, medical scheduling systems, Excel, Access, and other electronic communication and data systems is required. Knowledge of UHC benchmarks, RBRVS, IDX, and eRecord, Workday, Joint Commission and DOH preferred. Ideal candidate will have knowledge of university business processes, budget management and trend analysis techniques. Must have reliable/efficient transportation.
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