At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes.
For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker's Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor's annual Employees' Choice Awards 2017. We're treating cancer, one patient at a time. Join us and make a difference every day.
The MSK Department of Pediatrics is searching for a Pediatrics Care Advisor to helm the Department's new patient intake office. The Pediatrics Care Advisor acts as part of an administrative and clinical team to receive, assess, and bring to appropriate resolution all new visit (external and internal) requests for pediatric physician services at the Center while demonstrating excellent customer service and communication skills. The Care Advisor screens such requests according to Service and Physician criteria to ensure the most accurate scheduling, and maximizes patient access while providing a public relations role sensitive to patients' needs by using critical thinking and decision making skills.
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances
Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals
Capable of building strong customer relationships and delivering customer-centric solutions
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Serve as first point of contact for pediatric patients and caregivers
Convey the MSK Pediatrics brand, representing the singular and relentless commitment to defeating cancer, and the personal, direct, and caring partnership we establish with patients
Actively guide patient expectations and appointment preparation, in order to maximize the likelihood that patient will opt to receive treatment at MSK, after completing that first consult
Collect detailed clinical information from the patient, their family member, and/or physician to establish the current clinical situation (diagnosis, testing, and treatment to date) and assess the patient's needs.
Screen cases using established criteria and seeking input from their nurse colleagues as needed and referring to outside resources where appropriate.
Create (new patient) or access (established patient) records in Cadence to capture details of clinical history and status, and document each interaction related to the patient's case
Assist with obtaining records, pathology, etc., delegating to external partners as appropriate
Build strong patient relationships, gaining insight into customer needs, and identify opportunities to benefit them
Provide seamless coverage for colleagues, taking over their cases to prevent any lapse in forward progress for the patient.
Bachelor's degree preferred plus 1-3 years related healthcare experience
Knowledge of medical terminology
Ability and interest to learn clinical information and criteria
Demonstrated strength in making quality decisions, ensuring accountability, and both driving results independently and working collaboratively with colleagues
Ability to handle acutely ill patients and families in stressful situations
Proficiency in Microsoft Office
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, a...nd superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.