Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Position works an average of 40 hours per week (8:00am-5pm, Monday – Friday) on a temporary basis. The position is anticipated to last for four (4) months from start date.
Department Name/Job Location:
This position is in the Department of WUIT - End User Services. This position is for the Danforth Campus.
Provide comprehensive support for several University Enterprise Applications. Analyze complex relationships across various system platforms. Interact with a broad range of clients to provide support. This position is a part of a high volume service center serving students, faculty, staff and university collaborators.
PRIMARY DUTIES AND RESPONSIBILITIES:
Complete extensive training to provide comprehensive phone support on the University’s primary administrative systems.
Document all transactions with clients via a ticketing system from initial documentation, to potential elevation, to resolution. This includes all activity required to provide customers service excellence in a high volume service center serving students, faculty, staff and university collaborators.
Provide all Access Management to administrative systems security including reviewing and processing requests and setting up access. This includes changes relating to new hires and terminations and the reporting required to manage this process. Accomplished in a timely fashion to ensure audit compliance.
Perform other duties as assigned, including backup support for the university operator.
Associate degree in a related field plus 2 years of experience or equivalent combination of education and experience
Demonstrated ability to work in a team-oriented environment
Ability to work independently with a high degree of reliability, accuracy and productivity
Prioritization skills and the ability to manage multiple customer requests simultaneously
Must have great attention to detail
Ability to handle confidential information responsibly
Excellent interpersonal communication and telephone skills
Proficiency in the operation of office equipment, including PC
Ability to communicate and work well in a changing environment
Be able to develop and deliver administrative systems training
Ability understand Fund Accounting, Payroll, Human Resources, Research Administration and Access Management
Bachelor degree in Business/Accounting
Experience in accounting / finance area
Experience in a customer service help desk environment
Experience in a higher education technology environment
Knowledge of University administrative systems
The hiring range for this position is commensurate with experience.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
This position is not eligible to receive benefits.
Applicant Special Instructions:
This work is normally performed in the Washington University Information Technology office. This position requires occasional lifting of 25-50 lbs, shiftwork, ability to work in a multi-level office building and to use stairs with no elevator, and the ability to travel to on and off-campus locations.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.