The Patient Relations Assistant is responsible for admitting and registration of patients to UK HealthCare for the Emergency Department, as wells as Outpatient and Inpatient services. They will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliant regarding release of patient information. Includes other clerical and medical records tasks as needed.
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situation. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently and work in multiple systems simultaneously.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Proven track record of providing exceptional customer service and 3.5 years' experience in medical office work preferred. Prior patient registration and insurance verification experience highly preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.