Location: Binghamton, NY Category: Professional Posted On: Tue Nov 14 2017 Job Description:
Budget Title: Senior Staff Assistant (SL-3)
The Graduate School at Binghamton University (SUNY) seeks an energetic, self-motivated, and customer focused, individual for the position of Operations Manager.
Reporting to the Associate Director of Graduate Enrollment, the Operations Manager's primary responsibility will be the administration, maintenance, and training of the CRM system (Slate). The successful individual's specific scope of responsibilities will include, but are not limited to:
Serving as the primary administrator of Slate, a customer relationship management system provided by Technolutions, deploying and supporting each facet of this platform.
Developing instructional materials, maintaining customized manuals, providing training and supporting users to ensure optimal utilization of CRM functionality throughout the university.
Maintaining faculty and staff access and serving as Slate liaison between the Graduate School and all faculty and staff.
Continually improving and refining the Graduate School's use of Slate and other technologies to improve office data use and interaction with prospective students.
Managing the online application review process, insuring accurate processing of applications and supporting documents received.
Assisting in testing and implementation of new features; review product documentation and user forums for enhancements leading to increased functionality and automation of process.
Have at minimum a bachelor's degree in a related field
Have proven proficiency in CRM administration (a test demonstration may be required at interview)
Have a strong customer service orientation and understanding of the needs of graduate students
Have excellent presentation, oral and written communication skills
Be data-driven and familiar with reporting & analysis
Have proven ability to learn and use technology, including university enterprise systems (e.g. Slate, Banner)
An earned master's degree in a discipline relevant to the duties of this position as described above
Prior work experience and familiarity with SLATE platform
Ability to access, manage and analyze data using different databases and file formats
Experience and familiarity with data analysis, statistical methods, and enterprise systems
Familiarity with programming, coding, and query system will be an asset
Ability to work independently and manage multiple and changing priorities
High level of initiative and goal orientation, including motivation to achieve aggressive goals
Commitment to teamwork and strong interpersonal communication skills
A high level of organization, attention to detail and time management skills
Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character — shaped by outstanding academics, facilities and community life — promotes extraordinary student success.
Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities t...o engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.