The Office Coordinator within Housing Services and Residential Education provides student centered services and support to the offices of Housing Services and Residential Education within the Division of Student Affairs. Supporting nine professional staff members and supervising a team of student workers, this position answers phone calls, handles student and family member walk-ins and manages a lively, past-paced, high student traffic environment. This position reports to the Director of Housing Services and the Director of Residential Education.
Job Duties: • Manage the daily front office operations of Housing Services and Residential Education including, but not limited to: - Answer student and parent phone calls in a professional and timely manner. - Respond to inquiries including answering emails and managing walk-ins. - Operate from a student centered model that is friendly, welcoming and helpful. • Communicate first-year student housing assignments. • Oversee the coordination and management of key distribution, the key database, key cabinets, and record keeping for lost keys including providing charges to student accounts for lost keys. • Communicate with the Facilities staff concerning maintenance issues in campus housing, following up with work orders and relaying information to central staff as necessary. • Hire, train, supervise and evaluate the student office assistants. • Assist the Assistant Director with summer housing including the supervision of summer student assistants, key collection, housing assignments and billing. • Review, filter and disseminate Housing Services and Residential Education mailings, media and promotions. • Assist in the coordination of the ongoing development of the current information systems and implementation of new system(s). • Utilize department specific systems, University wide systems, and other technology resources including website maintenance. • Coordinate the logistics of Residential Adviser (RA) training and selection including, but not limited to, room reservations and menu development and submission. • Manage the RA Honorariums with the Finance office. • Schedule meetings and appointments, coordinating schedules and event spaces using Univeristy calendaring system and the Events Management System. • Provide primary support to professional staff for expense report creation, submission and monitoring. • Manage the suite's office supplies including tracking usage and ordering replacement products. • Oversee the schedule and upkeep of the Vedder Conference room. • Demonstrate a high level of confidentiality, professionalism and integrity.
Minimum Qualifications: • High School diploma. • Two years of administrative/office management experience. • Proficiency with Microsoft Office and Google drive, with the ability to learn new programs including Enterprise Resource Systems (ERP), reporting systems, and website maintenance. • Demonstrated ability to take initiative and use good judgment. • Demonstrated ability to work both independently and as a member of a team. • Strong written and verbal communication, interpersonal, organizational, time-management skills. • Demonstrated ability to maintain discretion and confidentiality.
Bucknell seeks a candidate whose experience will contribute to the University's commitment to diversity and inclusiveness.
Preferred Qualifications: • Previous work experience in a higher education setting.
Bucknell University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities.
Bucknell University is a private, highly selective, unique national University where liberal arts and strong professional programs in engineering, business, education and music complement each other. We seek candidates who are committed to Bucknell's efforts to create a climate that fosters the growth and development of a diverse student body, and we welcome applications from members of groups that have been historically underrepresented in higher education. Bucknell is a NCAA Division I (FCS) and Patriot League member institution that sponsors 27 varsity athletics programs. Located in Central Pennsylvania along the Susquehanna River, Bucknell is nestled in the Borough of Lewisburg, an architectural gem that has been ranked as one of America's best small towns. The Lewisburg area offers a unique combination of outdoor recreation opportunities, and appealing amenities such as art galleries, an art deco theater, historic museums, and charming independent boutiques and restaurants. In addition to the many cultural and athletic events offered by the University and the Borough, the surrounding region offers outstanding schools, medical facilities, and an affordable cost of living. For those who crave the city, Bucknell is within an easy three-hour drive to Philadelphia, New York, Baltimore, and Washington, D.C.