At ProMedica, our difference is our people. Forbes selected ProMedica for its 2017 list of America's Best Employers. ProMedica ranked 42nd out of 700 possible employers nationwide, and 12th in the Health and Social industries category. Named “best company to work for” by Toledo City Paper readers in northwest Ohio and southeast Michigan, our organization attracts the most talented individuals in the industry because we help them meet their full potential – professionally and personally. Our comprehensive network provides opportunities for career development in areas such as oncology, heart and vascular, orthopedics, neurology, and women’s and children’s services, as well as other professional fields such as healthcare administration, operations information technology, community education and outreach, and many others.
But we offer our employees more than just a job. Our locally owned, non-profit organization encourages a culture of personal and professional growth, diversity and active community involvement. We strive to improve the health and well-being of those we serve, not only through superior medical care, but through charity care and focused community advocacy programs. Each year across our system, we manage 2.73 million inpatient and outpatient visits.
Directs system-wide Care Coordination, including Care Navigation, Discharge Planning and Social Services. Provides strategic, operational and thought leadership to support organizational goals. Strategically develop and implement integration points for all acute and ambulatory care coordination activities. Leverage the Care Navigation Resource Center to support system care coordination objectives and gained efficiencies and system alignment. A wide degree of creativity and latitude is expected. Serves as a system internal consultant to all levels of administration and employees regarding department programs to ensure the integration of care management initiatives with the various entities within ProMedica.
Directs an integrated, system-wide, strategic approach to the core functions of care coordination for acute and ambulatory care navigation, discharge planning and social services. Directs the activities of the organization related to care navigation.
Serves as a change agent to facilitate the implementation and on-going growth and improvement of Care Navigation program. Provides committee leadership in support of ambulatory and acute care navigation initiatives. Facilitates communication and collaboration with medical, nursing, continuum and ancillary customers.
Ensures implementation of an effective and efficient care coordination model that aligns with industry best practice. Shares and disseminates plans within departments and acute and ambulatory business units and facilitates standardization where appropriate.
Identify, assess and evaluate trends impacting key initiatives including value based reimbursement and accountable care. Actively participates with other leaders to execute improvement plans for care navigation impact on readmissions, emergency room utilization and system network strategies.
Provides data analysis of identified care navigation metrics. Develops, implements and monitors action plans when benchmarks are not met. Educates leaders and mentors staff on interpretation of data and the performance of causal analysis.
Facilitates discussions and attend meetings as necessary with a wide range of stakeholders for education/development and problem solving
Establishes and maintains positive working relations with all key customers, physicians, staff, patients, community resources, families and interdisciplinary teams and facilitates succinct communication to ensure an integrated team approach to achieve outcomes and other indicated deliverables
Maintains accountability of financial goals with respective reporting. Develops and manages operating budget.
Ensures sound care navigation departmental management, including recruitment and retention of qualified staff, tracks and evaluates staff performance, coaches and mentors management staff and achieves high levels of staff satisfaction.
Performs other duties as assigned
Current RN license is required.
Minimum of seven – ten years clinical and management experience is required.
Knowledge of care coordination, discharge planning, utilization management, patient-centered medical home, accountable care and current reform trends is required.
Master's degree in nursing, health care administration or clinical area related field is highly preferred.
Certification in nursing, case/care management, quality or equivalent is preferred.
Must demonstrate critical thinking skills.
Ability to work effectively and accurately complete tasks within established timelines.
Must be able to work independently and within interdisciplinary teams to solve problems and to prioritize tasks and deadlines.
Must be able to analyze and manage information.
Strong computer skills, Microsoft applications, EMR knowledge strongly preferred.
Excellent verbal/presentation and written skills with the ability to communicate effectively with a wide variety of professional and non-professional stakeholders.
Must be self-directed and goal/outcome driven.
May require occasional lifting or carrying of light equipment or supplies.
ProMedica is a locally owned, nonprofit healthcare organization serving northwest Ohio and southeast Michigan. Driven by our Mission to improve your health and well-being, we offer a full range of diagnostic, medical and surgical specialties in areas such as emergency medicine and trauma, heart and vascular, oncology, orthopedics, neurology, and women’s and children’s services. Today, ProMedica – ...a committed team of dedicated experts, passionate volunteers and inspired advocates – is recognized nationally for the consistent, high-level care that we provide our communities.