Case Management Manager – Case Management – Orlando(Job Number: 258690)
Professional - Non-Clinical:Case Management
Manager of Case Management – Case Management – Orlando
Florida Hospital Orlando seeks to hire a Manager of Case Management who will embrace our mission to extend the healing ministry of Christ.
Established in 1997 and now a 203-bed hospital, Florida Hospital Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney's planned community of Celebration, Florida. The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a "living laboratory" of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease.
The Care Management Department is located in every campus throughout the Florida Hospital system. Our objective is to create a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for services to meet an individuals and family's comprehensive needs. Care Management is an integrated department with physicians, clinical/nursing teams, ancillary departments and the revenue cycle teams. Care management meets the needs of our patients, families and significant others throughout the care continuum including the post-discharge needs.
Monday – Friday; 8:00am – 5:00pm
The Manager of Case Management works under the direction of the Director of Case Management to plan, organize, implement, and evaluate the medical management/case management program at Florida Hospital. This includes capacity and length of stay (LOS) management, discharge planning, and social work for the hospital in accordance with regulatory standards, and in cooperation with the Director, the Medical Director, and all operational hospital departments. The Manager works with the Director and case management staff to facilitate campus-specific capacity and LOS issues. The Manager supervises the case management staff in planning implementing, and re-evaluating the psycho-social and discharge planning needs of neonatal, pediatric, adolescent, adult, and geriatric patients. The Manager actively participates in assuring outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.
Ability to communicate effectively with diverse populations
Ability to communicate effectively with employees so they have a clear understanding of their responsibilities
Interpersonal skills that promote teamwork
Critical thinking and problem-solving skills
Knowledge of and ability to utilize in house and external resources
Flexibility in prioritization
Ability to multitask
Ability to function in a stressful, fast paced environment
Self motivated and able to work independently
Ability to motivate employees to attain organizational goals
Knowledge of computer programs
BSW or RN with BSN (or related BA/BS)
MSW or LCSW/or MSN or other related Master's Degree (i.e.: MBA) (Preferred)
Management and/or Supervisory experience in case management, or in a related CM field (i.e. LTAC) (Preferred)
Experience in discharge planning (Preferred)
Experience in overseeing programs that address capacity and LOS issues. (Preferred)
Licensure, Certification, or Registration Required:
If a nurse, must have current licensure as State of Florida Registered Nurse
Licensed Clinical Social Worker or CCM (Certified Case Manager) or ACM (Accredited Case Manager) (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Identifies and supports campus goals for capacity management through achieving length of stay goals; identification of Avoidable Delays at department approved levels, and other Case Management initiatives.
Assesses, plans, implements and evaluates departmental goals and objectives in cooperation with the staff.
Oversees with the Director of Case Management the operational and financial aspects of departmental operations..
Applies knowledge of local, state, and federal programs to expedite discharge while being a good steward of healthcare resources..
Reviews the provision of the discharge plan to make sure the age and developmental needs of the patient population are taken into account, as well as patient choice.
Assists with ongoing campus-specific case management performance improvement program, ensuring a single standard of care, within individual campus requirements..
Manages staff performance by follow-up on accountabilities, individual meetings, counseling, and evaluation
Participates in campus and system utilization review committees as appropriate identifying patients to bring to committee, meeting with physicians, and maintaining relationships with physician members.
Identifies, implements and evaluates departmental learning needs and facilitates systematic ongoing education according to department need.
Maintains successful relationships with hospital administration, management, physicians, patients and their families, and external providers as appropriate
Performs other duties as assigned or directed to ensure the smooth operation of the department.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Manager of Case Management opportunity with Florida Hospital Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to ...heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.