Under minimal direction of the Public Services Manager, uses independent judgment to assist patrons and perform a wide variety of public service and technical service duties using knowledge of the policies, procedures, collections, indexes, and guides of the department, the University Library and Yale University as a whole, as well as knowledge of the content, organization, and restrictions of its collections. Conducts training and creates user documentation. 1. Using independent judgment, responds to or triages reference requests for appropriate action. Answers questions using collection materials, print, or electronic resources. 2. In the department's reference center, provides information and assistance to patrons, staff, and other library units in person, by phone, and electronically. Interviews patrons to determine scope and depth of research, and assists them in registering and requesting collection material. Determines need for referral to other reference archivists or staff. Answers questions about restrictions on access or use of the materials, and advises patrons on the impact of restrictions on their intended use. 3. Instructs patrons in the use of technological tools (e.g., Aeon, the Finding Aid Database, ORBIS, etc.) to ensure that they are able to locate, request, and use both the department's collection of resources across all formats as well as those located at repositories external to Manuscripts and Archives. 4. Maintains information regarding patrons and their use of collection materials in a confidential database, and statistical information about public services operations. Collects, records, organizes, analyzes, and summarizes statistical data on all aspects of public services. 5. Monitors the use of collection materials and instructs patrons in reading room procedures designed to prevent theft or damage. Monitors on-site shelving and insures the accuracy of information in the location database. Secures the reading room, reference center, memorabilia room, multipurpose areas, and vaults at night. 6. Utilizing independent judgment, responds to reprographic requests received by email, regular mail, fax, and in-person at the Readers' Services desk, with responsibility for researching and identifying requested material from often incomplete information, assessing that material's condition, and invoicing and concluding sales. 7. Trains and provides work direction to student assistants. 8. Actively monitors collection materials used in public service locations to identify and address preservation and conservation concerns. 9. Coordinates the transfer of materials to and from shelving areas, including the Library Shelving Facility, for staff and patron use. Processes ILL requests. 10. Assists in establishing physical and intellectual control over incoming manuscript and archival collections by applying departmental standards for preservation, arrangement, and description. 11. Makes arrangements for packing, shipping, and receipt of manuscript and archival collections. 12. Carries out arrangement of large and complex archival and manuscript collections in consultation with supervisor as necessary. 13. Prepares finding aids for collections. 14. Applies basic standards for archival storage and preservation of collection material, including reboxing and refoldering; identifies problematic material in need of conservation treatment. 15. Oversees or completes the box and folder labeling and barcoding of archival and manuscript collections. 16. Documents the workflow and procedures for accessioning and initial control of newly acquired collections. 17. Performs other related duties as needed. 18. May serve on committees within the YUL system. 19. May be assigned to work at West Campus location in West Haven, CT. 20. May be required to assist with disaster recovery operations.
Posting Position Title: Library Services Assistant 4
University Job Title: Library Services Assistant
Work Week: Standard (M-F equal number of hours per day)
Required Skill/ability 1: Demonstrated ability to interact and communicate, orally and in writing, tactfully and effectively with a wide variety of patrons and staff, train others, and use correct grammar, spelling, and punctuation in written communications such as correspondence, reports, and documentation.
Required Skill/ability 2: Demonstrated ability to work both independently and collaboratively on complex tasks with little supervision.
Required Skill/ability 3: Knowledge of current Windows operating systems, and knowledge of and ability to use standard office productivity packages (e.g., Microsoft Office) and mail/calendar packages (e.g., Outlook).
Required Skill/ability 4: References must indicate reliable attendance and punctuality, accuracy and attention to detail despite interruptions, ability to organize and prioritize your own work, ability to work with a diverse population, to work independently, and to function effectively as part of a team.
Required Skill/ability 5: Demonstrated ability to train and monitor the work of others.
Preferred Education, Experience and Skills: Previous work experience in an archival or library setting. Demonstrated ability to organize and handle assignments and to plan and prioritize a range of daily assignments. Experience with archival processes. Experience using Orbis, ArchivesSpace or other bibliographic control systems. Experience working with University records or office filing systems.
Required Licenses Or Certifications:
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.