Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 68,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
We are now hiring for a full-time Case Manager II to join our Adult Protective Services team!
The Case Manager II will provide home based assessments, investigation and case management, referrals, advocacy and supportive counseling to APS clients and their families.
ESSENTIAL JOB FUNCTIONS:
Using intermediate level skills, conducts comprehensive client assessment: works with more complex cases.
Develops a written service plan with the client to meet client need, specifying goals to be achieved and services to be pursued.
Supplements/service plans to meet client needs.
As appropriate, provides advocacy, case management, and supportive counseling to individuals, families, and groups in coping with environment and interpersonal relationship issues.
Uses expanded knowledge of resources and helps clients utilize them. Works collaboratively with community resources.
Handles emergency and crisis situations within target population.
Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
Reassess and monitors client situation and adequacy of service plan.
Collaborates and participates with other program staff in the planning and implementation of service plans.
With supervisory approval, authorizes limited amounts of financial assistance to own clients.
Identifies systems issues and reports to Program Director as appropriate. May work with community groups and may carry a special community assignment.
Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
Up to 10% other duties as assigned by supervisor.
Works effectively with diverse staff and service populations.
Develops the knowledge and skills needed to address the complexities of ANE and collaborate with community resources to reduce risk.
Works with supervisor/s, other staff members, support staff and/or student/s to meet the day to day needs and goals of the program.
Handles emergency and crisis situations which may include appropriate use of financial assistance and engagement of first responders.
Covers the APS Intake Line and the APS Afterhours Line on a rotating basis taking intakes, addressing inquiries, and providing referrals.
Provides community outreach activities to raise awareness of APS program.
Bachelor's Degree in Social Work or related field from an accredited college or university.
One year of case management experience in a social service or healthcare setting required. D
Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
Requires mobility to work with community-based caseload.
Ability to maintain assigned community and home-based services.
Ability to work effectively with diverse individuals and groups.
Ability to work evening and weekend hours as needed.
Metropolitan Family Services offers a very generous benefits packet to our professionals:
Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
Dental and Vision Insurance Options
11 paid Holidays
Paid Time Off (PTO)
Training and Professional Development Plan with E- Learning
Metropolitan Family Services is an accredited nonprofit agency that has more than 800 full and part-time professional staff dedicated to providing quality services by empowering families to learn, to earn, to heal, and to thrive. We value our professionals for serving as a mentor, a motivator, and advocate to families in need. Since 1857 Metropolitan Family Services has been the engine of change t...hat empowers Chicago and Suburban- area families to reach their greatest potential and positively impact their communities.