Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues. Primary Responsibilities:Answers a minimum of 75 calls per day resolving moderate to complex issuesSchedule and verify appointments in clinical information systemVerify and update patient demographic and insurance informationSend and receive tasks to Provider offices to assist patient with access to medical careReceive and process expedite, stat and at-risk referral statusExtreme high volume data entryProcess and resolve expedited patient complaintsReview and processing of medication refillsProactive response to inquiries from patients, Providers, and internal medical personnel
Required Qualifications:High School diploma or equivalentSHS training curriculum completed within 2 years of trainingExpanded knowledge and use of ExcelAble to demonstrate customer service and proper telephone etiquetteStrong oral and written communication skillsAdvanced computer skills in Windows environmentStrong listening, critical thinking, decision making, telephone, customer service and problem solving skillsAbility to prioritize call types Preferred Qualifications:Medical TerminologyAdvanced knowledge of insurance products6 months of experience in a customer service / call center or healthcare environmentTraining in a medical office or customer service related fieldCPT and ICD-9 coding Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.