A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Assists in a busy clinic environment with patient scheduling
Accurately and efficiently identifies and schedules patients using MiChart
Works independently through work queue to schedule patients and ensures that all components for referrals are met
Communicates with patients via phone and electronically through medical record
Works efficiently in inbaskets and work queues in MiChart
Must be able to accurately and efficiently identify and schedule patients using MiChart
Works directly with educators and physicians regarding patient concerns/issues/questions. Collects patient co-pays, reconcile cash collections and credit card transactions
Serves as a resource for insurance authorization and helps obtain authorizations for diabetes education appointment
Must be able to work independently
Must provide excellent communication with others on work team
Adheres to high standard of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
Documented history of excellent attendance and punctuality
Effective time management skills/consistently uses available time effectively.
Excellent customer service skills
Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues)
May be required to cross cover other areas within the clinic
May be required to work overtime.
Strong attention to detail Works well with minimal supervision
2-3 years experience related experience
High school diploma or General Education Development (GED) credential
Ability to pass customer service and medical terminology quizzes
Ability to spell correctly and use proper grammar
Able to work in a fast paced customer friendly environment
Proficient in Microsoft Word, Access and Excel.
Proficient in University Computer programs including MiChart, Microsoft Outlook, Cadence
Able to learn new computer software and programs
Previous experience in Ambulatory care clinical setting
Knowledge of University and Department of Internal Medicine policies and procedures
Knowledge of diabetes
Appointment: 40 hours/week Shift/Hours/Days:
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.