Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.The Provider Data Specialist is responsible for various activities related to the provider network database which may include any or all of the following: outbound calls to providers' offices, database maintenance, reporting and extracting data for various reports and analyses, initiating database improvement. Provider Data Specialist develop and maintain standards for database integrity and quality assurance, coordinate corrective activities to clean database and retain users, and manage communication processes with other departments regarding database improvements. Other responsibilities include providing feedback to reduce errors and improve processes and performance, maintaining current provider data to ensure the quality of the network, and may be responsible for representing the provider network area on company IT projects, reporting and tracking provider calls and complaints, or for the support, coordination, and production of the paper directory cycles. Primary Responsibilities:Support provider data validation efforts by contacting providersApply knowledge / skills to activities that often vary from day to dayRequire little assistance with standard and non-standard requestsSolve routine problems on ownWork with supervisor to solve more complex problemsPrioritize and organize own work to meet agreed upon deadlinesWork with others as part of a team
Required Qualifications: High School Diploma / GED or higher1+ years of previous Call Center experienceAbility to create correspondence and work within templates in Microsoft WordAbility to perform data entry and use sort / filter option in Microsoft ExcelPreferred Qualifications:Healthcare experienceCustomer Service experiencePrevious experience Loading Provider ContractsSoft Skills:OrganizationCustomer FocusCollaborationProblem Solving, Researching, AnalysisCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth Group, Greensboro, Provider Data Specialist, Validation, Customer Service, Healthcare
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.