Advisory Process Expert Lead (level I) [Brussels] We redefine banking. What about you? There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay one step ahead in life and in business. We're proud of that! Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then continue reading because ING might very well be your future employer. Your role & work environment
As a Process Expert, you will work together with internal clients in bringing about, ensuring and controlling (continuous) improvements in business processes in order to reduce costs and increase client satisfaction. You will initiate changes in behaviour and culture via training and guidance of the management involved. Your key responsibilities
Bring strategic advice to the internal clients about processes
Challenge the validity of given procedures, processes, policies and systems.
Advise the internal client in identifying, justifying and design/development of the required solutions, including scoping.
Formulate and test hypotheses and draw conclusions to determine appropriate internal client solutions, ensuring solution satisfaction for all stakeholders.
Perform risk and issue management.
Define and present final solution and impact on the organisation, and sustain the rationale for the solution.
Train and coach involved parties, ensuring understanding, adoption and proper implementation of the proposed solution.
We look for A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
To take ownership on mission, actions and show a high level of autonomy: you are a role model and/or you become the 'go to person'
Being capable to take decisions at tactical and/or strategic level and therefore build a trusted relationship with senior management level. Use Influence
Being a team player
Being well organized in order to deep-dive in a number of different improvement journeys coming from different domain in the bank
Having very strong analytical skills and feeling at ease with facts & figures
Relevant experience from 4 to 6 years in process and/or operational management techniques
Green Belt is a must - Black Belt is an asset (Knowledge in tools and methodologies : Operational Management, Lean and Lean Six Sigma)
Good knowledge of English and Dutch or French
Being IT savvy and able to write complex macros in tools (Excel or Access)
As EXPERT LEAD, you will take 40% of your time for the following responsibilities :
To manage, coach, inspire, develop, evaluate and assess employees.
To create the required environment and enable employees to do their jobs well, both now and in the future.
To keep expertise related to the work field up to date.
To proposes training/courses, professional literature.
To play a role model to generate curiosity of your team towards other domains of expertise
As Chapter lead, you might be requested to travel abroad for some ceremonies, meetings or trainings
We offer you A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.