As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The UW Libraries is one of the largest and most innovative libraries in North America with extensive collections in print, electronic, and other formats. Providing services to three campuses, the UW Libraries also plays a significant leadership role regionally and throughout the profession. The UW Libraries is recognized for its excellent service, innovative learning and research spaces, collaborative approaches, extensive assessment efforts and diverse award-winning staff.
The UW Libraries has an outstanding opportunity for a Library Technician III. This position performs public service and technical duties to support the fulfillment of interlibrary loan and document delivery services for UW Libraries users.
In coordination with Library Account Services, utilizes procedures and judgment to determine if users are eligible for services based on unit policies. Registers eligible new users.
Determines copyright status of requests and helps maintain copyright records via ILLiad.
Independently uses various bibliographic tools, including online catalog, NLM databases, OCLC, and other online tools to verify holdings and location information for requests and resolve complicated problems. Refers difficult verification to ILL Borrowing lead or supervisor when appropriate.
Requests materials from other institutions / providers using ILLiad, OCLC WorldShare, NLM DOCLINE, RapidILL, ALA and IFLA emails, and other methods.
Performs daily maintenance of the Borrowing queues: Traces the handling of requests, responses to conditional requests, solves problems and re-request items as needed, to promote client satisfaction. Addresses user inquires and resolves reported problems when possible.
Resolves borrowed book problems; returning incorrect volumes or orphan books.
Responds appropriately to emergency rush requests.
Assist with maintenance of departmental email account; corresponding with patrons and other institutions foreign and domestic. Responds to QuestionPoint queries. Assists with answering ILL unit phone.
Assists with the updating of borrowing procedures to improve service and efficiencies.
Assists ILL Scanning Lead with scanning and/or duplication of print, microcard, microfiche, and microfilm materials.
May occasionally direct the work of others, primarily student assistants in the absence of Supervisor or Lead.
Provides excellent customer service to ILL patrons by phone or email as part of regular departmental duties. Interprets and explains ILL policies and procedures to users.
Understands and abides by the Libraries Personal Communication Responsibilities. Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events.
Performs other duties as required, may assist with special projects.
High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level OR equivalent education/experience.
Demonstrated evidence of excellent interpersonal skills in working with staff and clients required.
PC and Windows computer experience required.
Experience using MS Word and Excel required.
Experience in interlibrary loan (OCLC and DOCLINE Interlibrary Loan). Familiarity with ILLiad, BSCAN, DOCLINE, Alma and Primo, III systems, RAPID, Worldshare.
Experience in Library circulation, reserve or cataloging.
Demonstrated ability to work concurrently on multiple projects.
Demonstrated evidence of ability to work under pressure.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.